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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
January 28, 2021
Great service and accommodations. I really and truly appreciate the love that MB of Wilmington gives. A caveat of upscale machinery and staff members that mirror the level of vehicles that are sold. Thi appreciate the love that MB of Wilmington gives. A caveat of upscale machinery and staff members that mirror the level of vehicles that are sold. This is an experience that every consumer should experience to get a true flavor of professionalism at its finest. Jason K always shows love and accommodate my needs. Way to go. More
by TEAMSILVER1075
Verified CustomerEmployees Worked With
Jason Kuczeriawenko
January 28, 2021
Very disappointing. I had problems with my brand new car the first week I owned it. Communication between employees is extremely poor. My car was in the service department for almost a week and no one calle the first week I owned it. Communication between employees is extremely poor. My car was in the service department for almost a week and no one called me to update me. I had to initiate a call to check on the status of my car. Mike the manager said he would work with me to get me into a different car but never followed through. I am beyond disappointed with this dealership. Lack of communication, no follow through, promises not kept. Overall extremely horrible experience. After all this I am not happy with the car I purchased and I am very displeased with my experience! More
by dperrybalcerak
Employees Worked With
Derek Wimbish, Michael Manley, Shelby Donnelly, Carol Siracuse Wilson, LEO VITALIN
January 28, 2021
The valet service for my service plan has been a great help, as it’s hard to get away from home with the kids taking online school. Thank you. help, as it’s hard to get away from home with the kids taking online school. Thank you. More
by JENNIFER73
Employees Worked With
I’m not sure but the valet who came to the house was very kind.
January 28, 2021
Excellent service. The staff are all very professional and respectful. I trust my vehicle in there hands. I’ll definitely refer my friends and family. and respectful. I trust my vehicle in there hands. I’ll definitely refer my friends and family. More
by CJIMENEZ9
Employees Worked With
Samy Hamza, Fred Boyce, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson, LEO VITALIN
January 28, 2021
We had a wonderful experience at this dealership ! Shelby was very professional, knowledgeable & accommodating. The buying experience was a process that we were not looking forward to after a unpleasant expe was very professional, knowledgeable & accommodating. The buying experience was a process that we were not looking forward to after a unpleasant experience elsewhere. We definitely would recommend her and this dealership! More
by KAREN
Employees Worked With
Rick Umani, Shelby Donnelly
January 28, 2021
Always a great dealership to to work with. They are trust worthy and treat you like family. They are the only Mercedes Benz dealer I will ever use worthy and treat you like family. They are the only Mercedes Benz dealer I will ever use More
by ZDILLARD01
Employees Worked With
Tony Saienni, Jason Kuczeriawenko
January 27, 2021
I’ve been taking my Mercedes Benz to MB of Wilmington since I bought my first Benz in 2003. They offer reliable service in a pleasant environment. since I bought my first Benz in 2003. They offer reliable service in a pleasant environment. More
by BDELOATCH
Employees Worked With
Fred Boyce
January 27, 2021
Professional and courteous, the team took great care of me. I was passing through Wilmington when my tire warning light came on. They got me in and out in under two hours. me. I was passing through Wilmington when my tire warning light came on. They got me in and out in under two hours. More
by Rodney
Employees Worked With
Tony Saienni
January 27, 2021
Carol is awesome,I called in frantic about my Mercedes. I spoke with Carol and she knew exactly what it was. And she was correct. I love my Mercedes Benz of Delaware. They are so professional and knowledgeab spoke with Carol and she knew exactly what it was. And she was correct. I love my Mercedes Benz of Delaware. They are so professional and knowledgeable. More
by PCHESSON67
Employees Worked With
Carol Siracuse Wilson
January 26, 2021
It was my first time in your dealership just getting my oil done and car looked over, service was great and I will be coming back for some more work in the future. oil done and car looked over, service was great and I will be coming back for some more work in the future. More
by LOUIEP21
Employees Worked With
Tony Saienni
