Mercedes-Benz of Wilmington

I took my car for airbag and check suspension because I felt a lot of bumps. The car normally has a smooth ride. The first service guy seemed like he did not want to assist me. He said you were not taking felt a lot of bumps. The car normally has a smooth ride. The first service guy seemed like he did not want to assist me. He said you were not taking outside warranties. I told him I will be getting a loaner and they can look at the car. He said.I did not needed a loaner even though I requested one. On my way to get a loaner vehicle, I was stopped by Carol. She was willing to assist me. I waited 3 weeks and did not get work done due to disagreement between shop, warranty and myself. I chose to take my car to another shop. I have not had a pleasant experience with service or customer service since I own my car. Twice the car service did a poor job on my car. Once put the holes on backwards for suspension and the next day the car was almost touching the front tires. Another time you ripped my windshield wipers. The customer service is not that good. I have a GL450 and seem to get a 4 cylinder low profile car with a horrible ride. I feel every bump on the road. I have back issue and it causes more pain and discomfort. I have lost the taste for a Mercedes-benz. The car brand and vehicles are overrated. I am going to get another vehicle within a year and it won't be a Mercedes-benz. You didn't even clean the inside of my car on latest service, but had it Drove 3 weeks and drove the car. I am done with your company. It's been the worst of any car company. I am going back to Porsche, but will not used dealership affiliate with this company. More

Carol exemplifies the high quality personnel that one expects from Mercedes. She turned a horrid roadside assistance experience to an exceptional service experience. Regarding the roadside assistance o expects from Mercedes. She turned a horrid roadside assistance experience to an exceptional service experience. Regarding the roadside assistance our experience with that was one that left my wife and I stranded for over 8 hours, with minimal help from your roadside assistance personal, until we made numerous calls to the main Mercedes number and my daughter’s Mercedes sales person got involved. My wife and I both own Mercedes as well as my daughter, and honestly we expected to be secure in the knowledge that when we where in need of roadside assistance Mercedes would be a step above others, instead we got the “oh well these things happen” attitude. More

Very please with the professionalism and customer service I received. Customer service was exceptional from the time my car was picked up until it was brought back. I received. Customer service was exceptional from the time my car was picked up until it was brought back. More

I dealt with Carrol and she was amazing!! She was very helpful with everything And even had my car washed twice for me because I Picked it up two days later than expected. The staff was very friendly and helpful with everything And even had my car washed twice for me because I Picked it up two days later than expected. The staff was very friendly and helpful as well. More

I received Superb, EXCELLENT, Wonderful customer service from Shelby. She explained everything that I needed to know about my new vehicle. She was sensitive to working with a senior citizen and I appreciate from Shelby. She explained everything that I needed to know about my new vehicle. She was sensitive to working with a senior citizen and I appreciate her sincere concerns and offering her services anytime I needed help with understanding the wonderful technology on the new Mercedes Benz..She is 100! More

Shelby was amazing. She was patient, very knowledgeable and on top of her game. Gave me all info needed to make an informed decision to buy. Finance, Siua was just as professional and ex knowledgeable and on top of her game. Gave me all info needed to make an informed decision to buy. Finance, Siua was just as professional and explained all I needed to know More

The service was excellent and professionally done,their hospitality are beyond.measures. others should copy their example. Jason in service after we explained that we were traveling from New York to Marvin hospitality are beyond.measures. others should copy their example. Jason in service after we explained that we were traveling from New York to Marvin, NC made us feel very comfortable and stated that he would find out the problem that we were having. So he took care of it. More

Not all items asked to be addressed were taken care of. For instance, my fluid level low indicator light was on and remained on after car was serviced. For instance, my fluid level low indicator light was on and remained on after car was serviced. More

Y’all did a wonderful job analyzing my car and solving a problem that the Milford dealership couldn’t. I’m out of state until Saturday but they will hear from me on my return. Thanks to Carol for her good w problem that the Milford dealership couldn’t. I’m out of state until Saturday but they will hear from me on my return. Thanks to Carol for her good work! More

The Mercedes dealership is always courteous and takes care of any problem with my car promptly., even though the prices are very high. I’ve learned that is the cost of driving a Mercedes. care of any problem with my car promptly., even though the prices are very high. I’ve learned that is the cost of driving a Mercedes. More