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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
December 09, 2020
I’ve had very poor experiences with MB dealership service shops in the past, but MB of Wilmington was fast, courteous, dare I say reasonably priced and they didn’t try to upsell me on additional expensive re shops in the past, but MB of Wilmington was fast, courteous, dare I say reasonably priced and they didn’t try to upsell me on additional expensive repairs. More
by Tommy Butler
Verified CustomerEmployees Worked With
Tony Saienni
December 09, 2020
Service appears to have been completed OK. Did not appreciate staff not wearing masks when I dropped off Monday morning. Both at the service desk and car rental desk appreciate staff not wearing masks when I dropped off Monday morning. Both at the service desk and car rental desk More
by STEVOBOZZO
Employees Worked With
Car rental desk, Jason Kuczeriawenko
December 09, 2020
Fred was very nice, and helped me a lot he was very knowledgeable and listen to everything that I told him and explained everything to me that needed to be done to my car and when he was done he made s knowledgeable and listen to everything that I told him and explained everything to me that needed to be done to my car and when he was done he made sure it was clean More
by CJEANETTA2
Employees Worked With
Fred Boyce
December 09, 2020
Pleased with service received & have had no issues with work done. Clean, efficient & car available on time. Would recommend Mercedes owners to this dealership for service. work done. Clean, efficient & car available on time. Would recommend Mercedes owners to this dealership for service. More
by BLANE-1
Employees Worked With
Jason Kuczeriawenko
December 08, 2020
I received Superb, EXCELLENT, Wonderful customer service from Shelby. She explained everything that I needed to know about my new vehicle. She was sensitive to working with a senior citizen and I appreciate from Shelby. She explained everything that I needed to know about my new vehicle. She was sensitive to working with a senior citizen and I appreciate her sincere concerns and offering her services anytime I needed help with understanding the wonderful technology on the new Mercedes Benz..She is 100! More
by Lynne
Employees Worked With
Shelby Donnelly
December 08, 2020
Not all items asked to be addressed were taken care of. For instance, my fluid level low indicator light was on and remained on after car was serviced. For instance, my fluid level low indicator light was on and remained on after car was serviced. More
by Dan.rockwell
Employees Worked With
Jason Kuczeriawenko
December 08, 2020
Very please with the professionalism and customer service I received. Customer service was exceptional from the time my car was picked up until it was brought back. I received. Customer service was exceptional from the time my car was picked up until it was brought back. More
by JDBROWN81
Employees Worked With
Carol Siracuse Wilson
December 08, 2020
The service was excellent and professionally done,their hospitality are beyond.measures. others should copy their example. Jason in service after we explained that we were traveling from New York to Marvin hospitality are beyond.measures. others should copy their example. Jason in service after we explained that we were traveling from New York to Marvin, NC made us feel very comfortable and stated that he would find out the problem that we were having. So he took care of it. More
by JRHARRIS789
Employees Worked With
Service desk female person, Jason Kuczeriawenko
December 08, 2020
I dealt with Carrol and she was amazing!! She was very helpful with everything And even had my car washed twice for me because I Picked it up two days later than expected. The staff was very friendly and helpful with everything And even had my car washed twice for me because I Picked it up two days later than expected. The staff was very friendly and helpful as well. More
by AliAguggia
Employees Worked With
Carol Siracuse Wilson
December 08, 2020
Carol exemplifies the high quality personnel that one expects from Mercedes. She turned a horrid roadside assistance experience to an exceptional service experience. Regarding the roadside assistance o expects from Mercedes. She turned a horrid roadside assistance experience to an exceptional service experience. Regarding the roadside assistance our experience with that was one that left my wife and I stranded for over 8 hours, with minimal help from your roadside assistance personal, until we made numerous calls to the main Mercedes number and my daughter’s Mercedes sales person got involved. My wife and I both own Mercedes as well as my daughter, and honestly we expected to be secure in the knowledge that when we where in need of roadside assistance Mercedes would be a step above others, instead we got the “oh well these things happen” attitude. More
by MAGNUSFB
Employees Worked With
Carol Siracuse Wilson
