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Mercedes-Benz of Wilmington
Wilmington, DE
1,589 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,589 reviews
July 15, 2021
The customer service by Jason K is always exceptional. Good communication throughout the day always helpful. I thought overall cost was definitely high for minimum work/ preventive maintenance complete Good communication throughout the day always helpful. I thought overall cost was definitely high for minimum work/ preventive maintenance completed. More
by DCReese
Verified CustomerEmployees Worked With
Jason Kuczeriawenko
July 15, 2021
I was more than pleased with the attentiveness and knowledge of the staff! Shelby was amazing and made the process simple. She remained in contact until my car was ready to be picked up. I definitely knowledge of the staff! Shelby was amazing and made the process simple. She remained in contact until my car was ready to be picked up. I definitely feel confident with my purchase and would recommend my friends and family to Shelby! More
by Jhall
Employees Worked With
Shelby Donnelly
July 14, 2021
I took my car to the local Ray Catena of Freehold, NJ for service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week wh service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week which cost me tremendously. The service overall was well below mediocre. Frustrated, I decided to contact Mercedes-Benz in the Wilmington location where I had purchased my car. They asked that I come in as soon as is convenient for me and they will set the time to assist me right then and there. I was greeted warmly by Carol, a top tier professional representative who took to ensure I receive the best service possible, and she sure did deliver. She was an absolute pleasure to deal with. Her and her team’s professionalism, courtesy, and thoroughness should certainly be an industry standard. Thank you all for your incredible service. The drive may be lengthy but I sure will be back for any future service on my car. Effy Buxbaum More
by Effybuxbaum
Employees Worked With
Carol Siracuse Wilson
July 14, 2021
Brad Davis your Service Advisor did a great job explaining my options with the problems found with my car. I was also pleased with the maintenance work performed. explaining my options with the problems found with my car. I was also pleased with the maintenance work performed. More
by CARTERJ40
Employees Worked With
Brad Davis
July 13, 2021
The staffs at the service department are friendly and helpful. They provided me an excellent service by completing my Service-A within the time I expected. Great job! helpful. They provided me an excellent service by completing my Service-A within the time I expected. Great job! More
by AIK9917
Employees Worked With
Brad Davis
July 13, 2021
Amazing Service Department! We live closer to a different MB dealership but will drive an hour to come to this one! Customer service is top notch! MB dealership but will drive an hour to come to this one! Customer service is top notch! More
by Nursegiavonie
Employees Worked With
Tony Saienni, Jason Kuczeriawenko
July 12, 2021
Service manager, Jason was outstanding in all regards- courteous, professional and an effective communicator. A great representative for your dealership. For first time we are considering buying a new car courteous, professional and an effective communicator. A great representative for your dealership. For first time we are considering buying a new car from Delaware dealers rather than NJ. More
by JOHN.NOCELLA
Employees Worked With
Jason Kuczeriawenko
