Mercedes-Benz of Wilmington

Carol’s service was excellent, she took the time to understand the issue I had with my car and followed up in a timely manner when repairs took longer than expected. understand the issue I had with my car and followed up in a timely manner when repairs took longer than expected. More

My experience with this dealership is that they provide excellent service. The personnel are friendly and efficient. Communication is timely, and the loaner cars are much appreciated. excellent service. The personnel are friendly and efficient. Communication is timely, and the loaner cars are much appreciated. More

Jason represents the Exceptional customer service and the superb quality of this particular Mercedes Benz Dealership which I have experienced for 4 years in my experience with Mercedes Benz. Jason is the r superb quality of this particular Mercedes Benz Dealership which I have experienced for 4 years in my experience with Mercedes Benz. Jason is the reason why I plan on buying another Mercedes Benz vehicle in another year at this particular dealership because I know that in addition to purchasing a top notch car, I am also investing in the Top of the Line service that I have experienced with Jason. Thank you Mercedes Benz for hiring this guy! More

I was immediately greeted upon arrival. Jason was nice and helpful throughout the service process. Very personable! I appreciate the great service from the team. and helpful throughout the service process. Very personable! I appreciate the great service from the team. More

Everything was great - only complaint is that I needed to leave my vehicle because it was determined that I needed back tires and Mercedes did not have a loan vehicle for me to use to get home- leave my vehicle because it was determined that I needed back tires and Mercedes did not have a loan vehicle for me to use to get home- More

Wonderful experience. Always a pleasure. They provided what was needed and did it in a timely manner. Great experience. Left happy with my experience. Thanks so much! what was needed and did it in a timely manner. Great experience. Left happy with my experience. Thanks so much! More

Service department is excellent but the driver that they sent my car back with Thought he moved in the car Recliner my driving seat practically in a lay down position rearranged all vents and controls a sent my car back with Thought he moved in the car Recliner my driving seat practically in a lay down position rearranged all vents and controls and biggest part he was a slob Never put a paper mat to cover my white perfect carpet just his dirty feet rainy Foot prints muddy leaves 🍁 all over Where you raised. In barn Not happy at all don’t bring my perfect clean car back full of crap inside and dirt More

Easy to make appointment. Jason was awesome as usual, kept me informed and got the car ready quick! Thank you for once again taking care of us! kept me informed and got the car ready quick! Thank you for once again taking care of us! More

Always fast. They come pick up my car, leave me a loaner and then drop it off when is done. Doesn’t get any easier than that and then drop it off when is done. Doesn’t get any easier than that More

First, gave good advise on tow/drive. Honest assessment and did not over recommend requirements. Did repair while I waited. Built trust by doing the right thing. and did not over recommend requirements. Did repair while I waited. Built trust by doing the right thing. More