Back

Mercedes-Benz of Wilmington

Wilmington, DE

4.6
1,576 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

Directions

1,576 Reviews of Mercedes-Benz of Wilmington

Sort by
August 04, 2021

I took car in for Flex B srvc in late June 2021. They also charged for a brake flush. On July 30th no brake fluid. More

by kenneth2514
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony S.(advisor),James M.(mechanic)
August 03, 2021

The worst Mercedes Benz service I have ever had. Paid over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for f More

by STATEBUDGET19
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brad, and Service Manager
July 31, 2021

We have been using Mercedes-Benz of Wilmington service for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very conven More

by RADAVIS0
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Davis
July 28, 2021

Thank you for your service that helps me feel safe and comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!! More

by JEANIEBEL
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason
July 26, 2021

After B Service on 7/20/21 the Check engine light came on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd t More

by URSALA_GARNETT
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko, Carol Siracuse Wilson
July 26, 2021

Quick diagnostic of issues and I trust the service recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified. More

by SCD788792
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
July 26, 2021

Brat was very informative. He was the second service person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of ser More

by MDR.TIMOTHY
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brat second phone call. He was very good
July 26, 2021

Nice location, staff friendly and very attentive to needs of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I wa More

by tmkane1983
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Saienni
July 25, 2021

Didn’t satisfy my what you owe me. On 2 occasions they did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks More

by RICH57
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brad Davis, Rick Umani, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
July 25, 2021

good reliable very professional service the best mercedes dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz More

by ADMIRC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
11 - 20 of 1,576 results