Mercedes-Benz of Wilmington - Service Center

Worst Stealership in America Tried To Dteal My Car Told Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service An Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service And Said I Just Need A New Altenator More

Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for so The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So I believe they were either trying to really get over on me or their techs are just repair guys and incapable of diagnosing cars. Neither is acceptable. More

1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services per service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be put back on the credit card as the sale is already closed. Although I agreed. Then his service manager came out and started yelling at me that the actual service cost was far more than what I did see on the invoice. If so, he could have put up that info/cost on paper first upfront before asking me to swipe my credit card while explaining the invoice. Robbery, Ridiculous and Cheating. More

Great service,professional, attentive, repaired in a timely fashion and returned my car to my home since I had no transportation. timely fashion and returned my car to my home since I had no transportation. More

I have owned a car of one kind or another since I was 17 years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealer years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealership and got an appointment the very next day my car was repaired in no time which lets me know that the service department knows their business I would like to give a special shout out to Brad Davis who works in the service department for excellent service rendered More

THEY ARE VERY HELPFUL PEOPLE IN DEALERSHIP I LIKE TO VISIT AGAIN FOR MY CAR SERVICE . VISIT AGAIN FOR MY CAR SERVICE . More

Unprofessional, Untrustworthy Arrogant and Obnoxious, ... Our car goes in for a service and comes out with multiple issues. Consistent type issues, the advice is always ’buy new tyres’. My wife has been insu Our car goes in for a service and comes out with multiple issues. Consistent type issues, the advice is always ’buy new tyres’. My wife has been insulted numerous times by the service team, when challenged the response was '...what do you know about cars’, amongst other poor comments! Our last service resulted in new breaks (there is still something wrong as we have noises - the suggestion is get new tyres AGAIN), broken petrol gauge which was ok when it went in, then after being fixed we broke down due to no gas!!! Disgraceful service both pre and post. I tried to give people benefit of the doubt but the attitude is appalling. Continuous issues and poor treatment!!! I escalated through management and keep being passed back to the service desk who I now point blank refuse to speak with. I escalated 4 times to PIAZZA AUTOGROUP the parent company and they have obviously point blank refused to call me as I have not called 5 times with no response. More

I took car in for Flex B srvc in late June 2021. They also charged for a brake flush. On July 30th no brake fluid. also charged for a brake flush. On July 30th no brake fluid. More

The worst Mercedes Benz service I have ever had. Paid over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for f over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for few miles and it overheated and would not engage in drive. My car would not move. After being allowed to leave the dealership in an unsafe vehicle, I had to get the vehicle towed back to the dealership at my expense. To make matters worse I was charged an additional 540 dollars to diagnose the problem. More

We have been using Mercedes-Benz of Wilmington service for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very conven for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very convenient service options. Thank you More