Mercedes-Benz of Wilmington - Service Center
Wilmington, DE

1,200 Reviews of Mercedes-Benz of Wilmington - Service Center
Better communication would help my service was not completed on the day scheduled Car was dropped off night and did it get it back until Saturday morning completed on the day scheduled Car was dropped off night and did it get it back until Saturday morning More
Staff was friendly however I'm accustomed to staff bringing my vehicle to me. The service person just gave me my keys and pointed in the General direction of where he thought my vehicle was located. bringing my vehicle to me. The service person just gave me my keys and pointed in the General direction of where he thought my vehicle was located. It was actually the wrong vehicle. I had to walk around to search for my vehicle (in the rain) but could not locate it. Another service person had to assist. The vehicle was actually in the back. I expected much better service after a rather pricey service appointment. More
I just became an owner of this vehicle and wasn’t familiar with the service process. Everyone one was so helpful and made it easy. familiar with the service process. Everyone one was so helpful and made it easy. More
Very clean - pricing is way over the top- 1600 dollars to replace a window regulator is outrages- I personally will never step foot into another dealership again- I'm so glad there are mechanics that work on replace a window regulator is outrages- I personally will never step foot into another dealership again- I'm so glad there are mechanics that work on Benz with out the over the top pricing - I feel the dealer ship is ripping people off very unhappy and would not recommend this place to anyone. More
Very professional. Everyone was helpful and polite. Helpful and o n time . Loaner department has always been helpful and on time. Carol is a pleasure to have as a service consultant. Helpful and o n time . Loaner department has always been helpful and on time. Carol is a pleasure to have as a service consultant. More