Mercedes-Benz of Wilmington - Service Center

The associates were very professional knowledgeable and prompt. The waiting area and show room reflecting the ambiance of what is expected of a Mercedes brand. prompt. The waiting area and show room reflecting the ambiance of what is expected of a Mercedes brand. More

My car was serviced in the time I needed it to be as well as serviced wonderfully. I appreciate the service which was provided to me. Thank you as serviced wonderfully. I appreciate the service which was provided to me. Thank you More

I gave it one Star because I was able to get same day appointment and my initial encounter with Brad was good. THE WHOLE TEAM NEEDS CUSTOMER SERVICE TRAINING..everyone from the secretary to Manager (Jeff appointment and my initial encounter with Brad was good. THE WHOLE TEAM NEEDS CUSTOMER SERVICE TRAINING..everyone from the secretary to Manager (Jeff)!!! Poor communication & not considerate of the customer’s time at all. The Service Dept. had the vehicle for more than 24hrs without bothering to reach out with an update. When I picked up the vehicle the next day, they still couldn’t tell me why the check engine light was on. I made it very clear that I was from out of state and need to return home asap. COMMUNICATION is a basic skill that any service provider should possess. Luckily, they didn’t charge me for wasting my time. More

As usual, I had a very pleasant experience during my service. Carol was welcoming and helpful. My car wash could have been better. My expectations from Mercedes is higher and I was disappointed. service. Carol was welcoming and helpful. My car wash could have been better. My expectations from Mercedes is higher and I was disappointed. More

Took me in on an emergency basis and did a fantastic job!! Everyone was very friendly and helpful. Service was done very well and very timely. job!! Everyone was very friendly and helpful. Service was done very well and very timely. More

Great service.No problems or issuesI was greeted and Great service. No problems or issues I was greeted and signed in promptly. The service was handled quickly and the car visited the wash bay. Great service. No problems or issues I was greeted and signed in promptly. The service was handled quickly and the car visited the wash bay. More

Customer service was very polite and courteous, I like the Wilmington Mercedes dealership for their family atmosphere.. sales and the service department always greet you with a smile the Wilmington Mercedes dealership for their family atmosphere.. sales and the service department always greet you with a smile More

Carol is on her service game ! I like her attentiveness to my auto needs. I will call her directly to schedule any future appointments because I know my request will be addressed successfully. to my auto needs. I will call her directly to schedule any future appointments because I know my request will be addressed successfully. More

Great team and atmosphere with a strong attention to detail. The work on my car was completed on schedule to my satisfaction. Cheers to the team @ MB Wilmington detail. The work on my car was completed on schedule to my satisfaction. Cheers to the team @ MB Wilmington More

Excellent and always quality workmanship. Never have to do a call back on any work perform. I use to go to a different dealership for my work. But no longer do a call back on any work perform. I use to go to a different dealership for my work. But no longer More