Mercedes-Benz of Wilmington - Service Center

Great customer service and very friendly and knowledgeable service techs. Carol is the best to work with. She understands exactly what is needed and does above and beyond with her customer servi knowledgeable service techs. Carol is the best to work with. She understands exactly what is needed and does above and beyond with her customer service More

I have been coming here for years and I have never had a bad experience. Jason is always helpful and kind and it’s a pleasure to see him. bad experience. Jason is always helpful and kind and it’s a pleasure to see him. More

Top-notch service was provided as always! I am consistently delighted with the quality of service provided the astute personnel and the use of a quality Loaner. I am however a little annoyed with consistently delighted with the quality of service provided the astute personnel and the use of a quality Loaner. I am however a little annoyed with your survey requiring 25 words. If I were unhappy I’m sure I would have a lot more to say… LOL More

Jason is always awesome He explains everything Jason is always awesome He explains everything thoroughly and is prompt The service staff are courteous and the waiting lounge is very good too ! Jason is always awesome He explains everything thoroughly and is prompt The service staff are courteous and the waiting lounge is very good too ! Loan cars are very nice 👍 More

Good service, I am a future customer I have one issue after lower ball joint replacement no front wheel alignment was offered or done. Which I believe was very important. Have great day Jason K. after lower ball joint replacement no front wheel alignment was offered or done. Which I believe was very important. Have great day Jason K. More

So far, the service has been “over the top!” Thanks!!! Stark (I can say more, but there is no need.) Special thanks to Carol! Thanks Stark (I can say more, but there is no need.) Special thanks to Carol! Thanks More

I would like to thank Mercedes Benz of Wilmington and Miss Carol regarding my vehicle service by the technology and technical support that mechanic has to get the job done right . Miss Carol regarding my vehicle service by the technology and technical support that mechanic has to get the job done right . More

Always prompt and professional service. My car is always ready when they they sAy at the price I am told and clean. Been going there for a long time ready when they they sAy at the price I am told and clean. Been going there for a long time More

Had an issue with car stalling a few times. Couldn’t recreate but took plenty of time to look at everything. Explained everything they checked. recreate but took plenty of time to look at everything. Explained everything they checked. More

I don't the person name from the service department. He was arguing with me about my car. Told me to get the xxxx on and take my car somewhere else. Bad business. I will never come back. The manager apolo was arguing with me about my car. Told me to get the xxxx on and take my car somewhere else. Bad business. I will never come back. The manager apologized but nothing will ever come back there. Bad service. More