Mercedes-Benz of Wilmington - Service Center

Thank you for your service that helps me feel safe and comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!! comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!! More

Brat was very informative. He was the second service person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of ser person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of services, as if though I cannot afford them. Also they did not change the two lights that I had requested them to do. Also I did request the car to be washed twice. They did not wash my car after service. Also once they had gone into the trunk they did not recover the battery they left the compartment open. Brat was good but the service was not. I was highly disappointed.Brat,was very informative. He was the second service person, I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking me out of services, as if though I cannot afford them. Also they did not change the two lights that I had requested them to do. Also I did request the car to be washed twice. They did not wash my car after service. Also once they had gone into the trunk they did not recover the battery they left the compartment open. Brat was good but the service was not. I was highly disappointed. Dr Timothy Manson More

Nice location, staff friendly and very attentive to needs of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I wa of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I was not impressed with the attitude of the lady at the counter when it was time for me to pick up my vehicle and return my loaner car. She was not friendly at all when I handed her the keys to the loaner car and was very dismissive. If I am paying a good amount of money to have my car serviced at this location or any Mercedes location, I deserve quality customer service at all times. I was very disappointed with this and it left a bad taste in my mouth. More

Quick diagnostic of issues and I trust the service recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified. recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified. More

good reliable very professional service the best mercedes dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz More

After B Service on 7/20/21 the Check engine light came on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd t on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd time. Now resolved. More

Scheduling was a breeze along with the rental. The rental was available and I was in and out in less than five minutes.Carol kept me informed on the status and for some reason, when she makes a recommendatio was available and I was in and out in less than five minutes.Carol kept me informed on the status and for some reason, when she makes a recommendation, I feel like it’s my mom talking to me and she gets me every time. She is the reason why I continue to come to your dealership. Carol makes me feel like family. More

I am very satisfied with the service provided by this dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there More

I have had my car serviced here for more than 10 years, and I always pleased with the attention given to me and my car. and I always pleased with the attention given to me and my car. More

Everyone is very nice and helpful. If they make a oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! More