Mercedes-Benz of Wilmington - Service Center

Courteous and pleasant When you walk in they look up from desk and greet you and acknowledge you.I had Tony Saienni help me and he was honest and they got me my tires.I was very pleased desk and greet you and acknowledge you.I had Tony Saienni help me and he was honest and they got me my tires.I was very pleased More

Professional, helpful and very knowledgeable service staff. The transportation department is also quite helpful and friendly. The vehicle was delivered in time and thoroughly cleaned. I appreciate t staff. The transportation department is also quite helpful and friendly. The vehicle was delivered in time and thoroughly cleaned. I appreciate the follow up and constant communication. More

Nice dealership and quality service. I had my Mercedes towed in for a flat. They handled that quickly under warranty and managed to get my next service done at the same time plus returning the car nice a towed in for a flat. They handled that quickly under warranty and managed to get my next service done at the same time plus returning the car nice and clean is always a plus. Tony S. is an excellent service advisor. More

Everyone at the dealership was very nice and courteous. They listened to my issue and were able to resolve timely. They were great and appreciate the service department for their timely work. They listened to my issue and were able to resolve timely. They were great and appreciate the service department for their timely work. More

Great service they discovered a oil leak from oil pan gasket during a Service “A” which saved me another trip for that repair and less cost. Fixed right the first time. gasket during a Service “A” which saved me another trip for that repair and less cost. Fixed right the first time. More

SERVICE was great great and good and on time working for me and my car and renting a car was great and quick in out me and my car and renting a car was great and quick in out More

Service was excellent. Rep was pleasant and very helpful. He explained what was needed and the specifics. The work was done on time as promised. helpful. He explained what was needed and the specifics. The work was done on time as promised. More

Very professional and great customer service. They fix it right the first time and deliver with a smile! Jason always handles all service requests promptly and is great to converse with! it right the first time and deliver with a smile! Jason always handles all service requests promptly and is great to converse with! More

While the service technician, Brad Davis, was very pleasant and nice, ( I would recommend him and others that I have dealt with over the years) , the costs are exorbitant, causing me to go elsewhere. pleasant and nice, ( I would recommend him and others that I have dealt with over the years) , the costs are exorbitant, causing me to go elsewhere. More

Bras did an outstanding job with his customer service skills. Very polite, professional and courteous. Would Recommend his services to all my friends. Thanks Brad skills. Very polite, professional and courteous. Would Recommend his services to all my friends. Thanks Brad More