Mercedes-Benz of Wilmington - Service Center

Excellent service from the time I arrived until my service was completed. The waiting area was clean and welcoming. The young lady sitting at the desk saw that I was on a conference call and offered m service was completed. The waiting area was clean and welcoming. The young lady sitting at the desk saw that I was on a conference call and offered me an area to sit that was quiet so that I would disturb the other customers. Very appreciative for the recommendation More

My first service at this dealer since moving from L.A. to Wilmington. Jason K. Did an outstanding job of fixing my wheel rim and tire. He also dealt well with my tire insurance company. Wilmington. Jason K. Did an outstanding job of fixing my wheel rim and tire. He also dealt well with my tire insurance company. More

Bradley, the service advisor, is always professional, respectful and thorough about my service and what my car needs. If anything I don't understand, he listens and explains patiently and thoroughly. respectful and thorough about my service and what my car needs. If anything I don't understand, he listens and explains patiently and thoroughly. More

The service team is a pleasure to work with. Carol in particular is awesome. She has such a great personality. I have tried the other local dealership but will only use MB of Wilmington. particular is awesome. She has such a great personality. I have tried the other local dealership but will only use MB of Wilmington. More

Brad was polite, knowledgeable and courteous. Service was quick and explained to me and great detail. Service options were explained to me as well. I appreciate the friendly service member. quick and explained to me and great detail. Service options were explained to me as well. I appreciate the friendly service member. More

The service was great. When I came for services, staff was very Professional and detail to what the services will render. Time prior was on point. Tony very polite. Will always purchase my vehicle with was very Professional and detail to what the services will render. Time prior was on point. Tony very polite. Will always purchase my vehicle with your dealership. More

I was extremely please with my total experience. The road side service response, the service to replace my damaged tires and the loaners all were excellent! side service response, the service to replace my damaged tires and the loaners all were excellent! More

Employees were polite and very helpful. I was given a loaner when I dropped my car off for service. Very appreciative of keeping the loaner till I was able to pick up my car. loaner when I dropped my car off for service. Very appreciative of keeping the loaner till I was able to pick up my car. More

My satisfaction with WMB service has become a main reason why I don’t try out other luxury cars anymore. When talking to friends about our cars, I now describe myself as a loyal MB owner/customer because of why I don’t try out other luxury cars anymore. When talking to friends about our cars, I now describe myself as a loyal MB owner/customer because of past bad experiences with service at other dealerships. More

Service Rep. Jason was very helpful, informative and professional. This will be my home base for service. Our vans were serviced in a timely manner and drop off and pickup was very convenient. professional. This will be my home base for service. Our vans were serviced in a timely manner and drop off and pickup was very convenient. More