Mercedes-Benz of Wilmington - Service Center

Very engaging, great customer services. The young gentleman that I engaged with was very informative, exceptional personality. He was amazing and is a great asset to your company. gentleman that I engaged with was very informative, exceptional personality. He was amazing and is a great asset to your company. More

The customer service by Jason K is always exceptional. Good communication throughout the day always helpful. I thought overall cost was definitely high for minimum work/ preventive maintenance complete Good communication throughout the day always helpful. I thought overall cost was definitely high for minimum work/ preventive maintenance completed. More

The service department provided me with very well planned transportation back to my home when I bring my Mercedes in for service and provide pick up service at my home when the service is completed. The chec transportation back to my home when I bring my Mercedes in for service and provide pick up service at my home when the service is completed. The check-in staff like Tony do a splendid job of understanding my vehicle and it’s needs. More

Brad was very helpful and kept me apprised of all that he was doing to complete my requests for service. He got the job done well. was doing to complete my requests for service. He got the job done well. More

excellent job very communicative. professional i would recommend to anyone that has a mercedes the best mercedes dealer from my experience.i have been happy so far recommend to anyone that has a mercedes the best mercedes dealer from my experience.i have been happy so far More

They didn’t explain to me that they would be keeping my car overnight and not only that the rental car did they give me was horrible the gas pump open the car was just horrible completely horrible car overnight and not only that the rental car did they give me was horrible the gas pump open the car was just horrible completely horrible More

Great service Toni did a great job getting my parts and my car back to me. They gave me a loan car that was really nice my car back to me. They gave me a loan car that was really nice More

Very accommodating and trustworthy. Listened to my issues and helped to get me prompt service. They also made recommendations so that I will not have battery problems in the future. and helped to get me prompt service. They also made recommendations so that I will not have battery problems in the future. More

I was treated very well. I could see that service I’ve very important to you. I thought the charges were a little high. I would recommend you to my friends very important to you. I thought the charges were a little high. I would recommend you to my friends More

I took my car to the local Ray Catena of Freehold, NJ for service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week wh service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week which cost me tremendously. The service overall was well below mediocre. Frustrated, I decided to contact Mercedes-Benz in the Wilmington location where I had purchased my car. They asked that I come in as soon as is convenient for me and they will set the time to assist me right then and there. I was greeted warmly by Carol, a top tier professional representative who took to ensure I receive the best service possible, and she sure did deliver. She was an absolute pleasure to deal with. Her and her team’s professionalism, courtesy, and thoroughness should certainly be an industry standard. Thank you all for your incredible service. The drive may be lengthy but I sure will be back for any future service on my car. Effy Buxbaum More