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Mercedes-Benz of Wilsonville

Wilsonville, OR

4.5
695 Reviews

25035 SW Parkway Ave

Wilsonville, OR

97070

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Showing 695 reviews

May 20, 2021

I guess is bad luck for me getting this vehicle, Can’t believe it!!! Four out of three tires got flat tire with in 1 yrs. Two tires needed to be replaced and one got fixed. Call dealership and the tire More

by Hidychin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Theriault
May 20, 2021

We had our car serviced at the Wilsonville branch and Joe Selander was the manager taking care of us. He was simply wonderful. Very efficient, thorough and professional. Will go there again for our nex More

by Deutschefrau70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Selander
May 17, 2021

Great service great and very appraisal trade in Gil was a pleasure to work with! Service was very professional. Happy overall experience . I will certainly recommend More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy was great, Gilbert Fuchs, Brandon King, Zachary Ellul
May 15, 2021

Brendan was awesome! F&I not so much even when paying cash for a vehicle. The process took way to long and I didn’t feel like a valued customer by management. More

by Jesse R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
May 14, 2021

my car looks like brand new and haven’t seen it that clean in years! The people at wilsonville mercedes are the BEST !!! I can always trust I will be taken care of. More

by jeanneb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
michael stone , Brent Mesher, Scott Caverhill
May 11, 2021

It was a busy day at the dealership but my visit went quickly and efficiently! I was pleasantly surprised. Got the work done on my car in the time promised! More

by Schollco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shak in the service department
May 05, 2021

For the courtesy car I asked for a specific type GLC (I plan to replace my car ), and I got a GLA (plenty GLC available at that time .I got a pretty bad taste. Thank you. More

by Radu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler George
May 09, 2021 -

Mercedes-Benz of Wilsonville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

May 04, 2021

They got us back on the road in one day so we could continue our trip to see my mom for mother's day! Amazing service, kindness, consideration, and professionalism! More

by Navion wanderlust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan and Hunter
May 04, 2021 -

Mercedes-Benz of Wilsonville responded

Thank you for taking the time to leave us this fabulous, five-star review! We're thrilled that we were able to help you out and get you back on the road. Thank you for choosing Mercedes-Benz of Wilsonville.

May 04, 2021

Good sales support. However I do not appreciate your pushing service work over and beyond what Mercedes-Benz recommends. At 100,000 miles, they propose changing transmission oil and changing spark plug. More

by bill c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
May 07, 2021 -

Mercedes-Benz of Wilsonville responded

Hello Bill. We thank you for your feedback. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

April 30, 2021

The work on my car was completed without any issues. The staff kept me updated and set the expectations to when my work would be completed. More

by bscott_12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittney Allen
Apr 30, 2021 -

Mercedes-Benz of Wilsonville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brittney met your expectations. Thank you again for choosing Mercedes-Benz of Wilsonville, we look forward to having you as one of our valued customers for many more years to come!

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