Mercedes-Benz of Wilsonville

Took 30 days to get a service B appointment. Arrived at 8:00AM for a 9:00AM appointment. Supposed to take 3 hours for appointment, I came back around 1:00PM and was told it had not been started Arrived at 8:00AM for a 9:00AM appointment. Supposed to take 3 hours for appointment, I came back around 1:00PM and was told it had not been started due to personnel issues and they told me I could come back. No deal, I made the appointment and drive 2 hours to keep my agreement. They did not care about the drive nor would they have even communicated the issue had I not kept checking on it. Poor service department. Will be looking for another More

I live in California and wanted to purchase a 2016 E350 Wagon last November. I have driven Mercedes-Benz vehicles for almost 30 years; I have owned about 15, so I love their cars and knew just what I wante Wagon last November. I have driven Mercedes-Benz vehicles for almost 30 years; I have owned about 15, so I love their cars and knew just what I wanted. Obviously, inventory was low everywhere, but I was able to find the perfect vehicle at MB of Wilsonville. I contacted salesman Alan and made the purchase over the phone; the price I paid for the vehicle was excellent! Alan was absolutely incredible throughout the entire process! After the deal was made, I took a flight up to Portland. Alan picked me up at the airport and drove me to the dealership. The vehicle was amazing; pretty much looked like a new car, inside and out!! The finance guy was very friendly and got everything taken care of efficiently and quickly. I was able to get on the road back to California by 11:00am. Because I live in California and had to get the car registered outside of Oregon, there were a few, minor hiccups getting all the paperwork done. But, that was settled in an acceptable timeframe. There was one other minor issue with a parking brake repair that was required after I got the vehicle home, but Clayton Birtell (the General Manager) went above and beyond, and refunded the full amount I paid to have the parking brake repaired! I highly recommended this dealership and want to express my sincere thanks to both Alan and Clayton for making this a great experience. I would definitely do business with M-B of Wilsonville in the future! More

The worse experience I ever had with a dealership I sold them a vehicle on November 27 they haven send out the payment I keep reaching out to them no one is never around to answer my questions I left tons o them a vehicle on November 27 they haven send out the payment I keep reaching out to them no one is never around to answer my questions I left tons of voice-mail they don't return I finally talked to the guy I sold the car to last week he said he'll call me back to see what happened that was over a week ago nothing yet his name is Josh Baldwin and his a manager there. I really frustrated with this dealership.. can someone give me any advice for my next step. Someone advice me to contact the dmv they a have department for dealer investigation.. can someone help me out More

There is a reason I drive to Wilsonville when there are two other dealerships closer. They have the best customer service. two other dealerships closer. They have the best customer service. More

This dealership has weak communication skills. Need to have their act together. Dominated by one race and one gender. Not a place you want to be or do business with. Here is my story : Went to test drive have their act together. Dominated by one race and one gender. Not a place you want to be or do business with. Here is my story : Went to test drive BMW X1 - had a dent and wobbly noise. They said that they will fix it and get back to us. 1. They did NOT. Waited a week to hear back. Nothing. I had to call back to check in. Turns out they were on vacation. Was the dent and the noise fixed ? The online sales person said yes (Alan) and the floor person said No (Gil). Gil corrected Alan saying that this is fixed. Alan wrote back saying that both issues were not fixed. They have no idea what is going on. All wanted to do is to buy a 'car'. Followed up with a few emails. NO response. It almost sounds like they have no interest in selling cars to a 'colored' person. In conclusion : The wobbly noise is fixed and the dent is not fixed. I just wish people go to school and learn some basic communication skills. Thanks p/s - I have documentation to my story above. FYI. More

Worst dealership I've ever deal with ever. I had appointment at 4pm but they let me wait till 5:30pm. I finally bought the car but left there to pick up next day so they can detail it. they promised appointment at 4pm but they let me wait till 5:30pm. I finally bought the car but left there to pick up next day so they can detail it. they promised me at 10 am next day, I showed up at 11am and they haven't start detail my car yet. so I have to wait till 3pm till my car done. and they promised that they will put full tank of gas when I receive my car but I got my car with almost empty gas tank. the dealer also told me he will call me next day to check if everything okay but I never get a call from them. Sales representative was David Sanchez and Zachary Ellul. More

Clearly taking FULL advantage of the current car shortage. Yikes! The attitude and atmosphere here is toxic. I just want a fair deal and need to feel good about my decision. Heading to Beaverton shortage. Yikes! The attitude and atmosphere here is toxic. I just want a fair deal and need to feel good about my decision. Heading to Beaverton Mercedes I guess. More

Here’s the test. Get the name of a service rep at Wilsonville. Go home, call the service department asking to speak with that rep. You will not speak to him, you will get a recording, so leave your n Wilsonville. Go home, call the service department asking to speak with that rep. You will not speak to him, you will get a recording, so leave your name and number. Let’s see when and if he calls you. I have only been trying since last Friday. The recording says all reps are busy, yet when I have been there there seems that not all of them are on the phone. This is their system and I think it stinks. Planning on buying a new GLE either a 22 or 23, but I am interviewing Beaverton and Portland dealerships to see if customers can get direct lines for their service rep. Never had this problem at Kuni BMW as could always talk to a service rep. Yes Wilsonvill is great when there in person, but terrible when trying to call service department. My opinion and my experience. More

Our Sprinter van RV ended up at this dealership by chance on the hottest day of the year, with so many things wrong, and two frazzled and upset owners. Even though they knew we would never pass their way aga on the hottest day of the year, with so many things wrong, and two frazzled and upset owners. Even though they knew we would never pass their way again, as we live in Seattle, the entire team in the Sprinter service department took amazing care of us. Loaner car, check, without us having to ask, so that we could get back home. Deal with 14 years of deferred maintenance, check. Have nice young vaccinated man drive the rig back up to Seattle almost two months later when it was finally done, so that two elders, one with cancer, didn't have to figure out how to drive to Portland and back in a day, check. First class care for customers they'll not have again. So I wanted to give this shout-out to Hunter, Austin, and the rest of the team for the quality of their care, the immediacy with which they met our needs in an emergency, and their patience with our crankiness when we got towed into the dealership after two long hot days on I-5. Kudos. More