Merchant Automotive Group

He made everything super easy and was very professional! One of the best car buying experiences I've ever had! Communication was on point! Highly recommend him. One of the best car buying experiences I've ever had! Communication was on point! Highly recommend him. More

He was very professional and made everything so easy with my car buying experience! Most definitely recommend him. my car buying experience! Most definitely recommend him. More

Super friendly! Great communications Went the extra effort to insure we received the military discount Great communications Went the extra effort to insure we received the military discount More

About four months ago, I bought a 2023 Mercedes Sprinter from this dealership. Upon purchase, there was an issue with the contract, in which the finance manager, Amir, added a $10,000 warranty without my co from this dealership. Upon purchase, there was an issue with the contract, in which the finance manager, Amir, added a $10,000 warranty without my consent. When signing the contract, he explained these warranties to me, and I asked him if they were included in the price of the car or if I had to pay extra for them. He told me they were already included. I called him the next day. Amir was very unhappy, apparently because he was supposed to receive some kind of commission from this money and was very upset that I didn't let him deceive me. I demanded that he remove all the warranties from the contract. He did so, although he was very unhappy and tried to persuade me not to cancel them, trying to convince me that my car would definitely break down and I would need this warranty. I already left this review here, as there was also an issue with the car registration and temporary license plates. But Amir asked me to remove this and promised that he would personally handle the registration process and ensure that everything was done as quickly as possible. He also asked me not to call anyone else but him. Initially, I was promised that the registration process would take 2 to 3 months, since this was a out-of-state registration. After two months, nothing happened, although Amir kept saying on the phone that the registration process was almost complete within two to three weeks. In mid-October, when I needed temporary plates again, I called Amir to ask about my permanent registration in New Jersey. He said that the documents would be sent to New Jersey within a week and that they would let me know within another week when I should come to New Jersey to register the car. This was in mid-October. Since I was buying this car for work, I explained to them that until I could register the car in my name, I couldn't work under my own company, and because of this, I was losing approximately $1,500-$2,000 weekly. At the end of October, I called Amir to check on the registration process. He promised it would be done within two weeks of our last conversation. He told me he hadn't said that and wouldn't give me any new deadlines because he didn't know when the registration would be completed. He did promise, however, that it would definitely be done in November. So, four months have passed since I bought the car, and I still don't have permanent license plates because of the people who work there, who couldn't care less. By the way Amir hasn't been in touch or responding to messages since mid-November. If you have the option of buying elsewhere, I advise you to do so elsewhere. You can't count on them doing anything quickly or honestly. Be especially careful when signing any documents Amir gives you, as there's no guarantee he won't try to deceive you and sell you services you don't need without your knowledge. Today, they told me over the phone that the documents were sent to New Jersey on November 19th. Which means that when I called them on November 16th and they said they sent the documents, they were simply lying. And no one sent anything in mid-October, as Amir promised. _____UPDATE : No one at this dealership cares about anything. It feels like they're doing this on purpose. Called them today to get a new temporary tag, because tomorrow is Sunday and they will not work. Initially Chris promised to handle these things, but then the financial manager, Amir, decided to take over and asked me to call only him. But since he still hasn't recovered from unsuccessful $10,000 scam, he stopped communicating. I called them this morning about a temporary tag, and they said they'd send it in five minutes. They dragged it out until the end of the day, and then went home. Chris btw said that he is on it when they were still working . If you have the option of buying from another dealer, do so, because these people, Amir and Chris, are the ones you'll be working with, while they don't give a xxxx More

I’ve purchased many vehicles and this was the best experience I’ve ever had with a dealership! Need to hang onto Shane cause he is a great asset to the company and dealership. Same for Amir and the sa experience I’ve ever had with a dealership! Need to hang onto Shane cause he is a great asset to the company and dealership. Same for Amir and the sales manager on hand at the time. Great job guys and I will be a repeat customer! Happy holidays and thanks for the early Xmas present, good cheers, and friendly experience! Thanks especially to you Shane! More

Shane got me what was promised me. Can't ask for more than that. Very professional and accommodating. Can't ask for more than that. Very professional and accommodating. More

Shane made it an easy process from start to finish to purchase my new truck. Had great knowledge and went out of his way to get me the best deal possible. purchase my new truck. Had great knowledge and went out of his way to get me the best deal possible. More

This company gives outstanding friendly service and they inform consumers if they see any problems with their vehicle inform consumers if they see any problems with their vehicle More

Ethan did it again! He is the absolute best car salesman, hands down. He is trustworthy and always goes above and beyond to get us in the best vehicle for us! He sold my He is the absolute best car salesman, hands down. He is trustworthy and always goes above and beyond to get us in the best vehicle for us! He sold my sister 2 cars, my dad a truck, my daughter a ford edge, and now he got me in a Honda CRV! There is no other person my family would rather work with. We tell him our price and needs and he goes to work! He doesn’t put you in a car just for a sale, he makes sure you are happy!! Thank you, Ethan!! You are the absolute best! Tanya came in making the deal work with the bank! She worked so hard to find the best bank for me. She worked very hard on sealing the deal! I cannot believe she got the numbers to move to where they needed to be. She is an absolute rockstar. Shane came in to help finish things up, he made sure my car was exactly what I wanted and helped finalize all the paperwork! He is super friendly, very professional, and it felt like I was working with someone I knew for a while. Ethan, Tanya, and Shane are the power team!! I will never use anyone else! More

Sales, finance, personal were great. Found a small chip in my screen on my new truck and reported it to sales. They stated service would contact me to replace it and it’s been over 3 wee Found a small chip in my screen on my new truck and reported it to sales. They stated service would contact me to replace it and it’s been over 3 weeks. No one has contacted me yet. My brand new vehicle still has a chipped screen. More