Here I am...stuck in the side of the road in the middle of nowhere for the second time because because Meriden Hyundai can’t seem to diagnose what is wrong with the car the came from their dealership. Whats more upsetting and disappointing is that the FIRST time this happened, at night in the middle of nowhere, I was left to figure out how I was getting myself home and my car back to the dealership because the “service personnel” I was dealing with cared not to answer returned phone calls and even stated he “forgot” because he got distracted by phone call with his daughter. I won’t waste energy pointing out who specifically because at this point they’ve clearly showed that my concerns do not matter after telling me that they couldn’t diagnose the problem after this had happened twice and felt more than okay sending me back on to the road with a car in this condition.
I have never received such an unprofessional response to a problem. So unprofessional, in fact, that the “service personnel” even felt it was okay to challenge our concerns in an area with other customers and refused to simply acknowledge their fault in this situation.
It’s truly a shame that after keeping my car for 2 days they couldn’t seem to recreate a problem that occurs every time the car is driven for a reasonable amount of time....clearly, as I am typing this from the side of a road in the middle of the woods AGAIN!