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Merit Chevrolet
Maplewood, MN
193 Reviews
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Showing 193 reviews
September 27, 2016
Best of the Best! Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on time to pick me up to pick up my car. Class Act! More
by zigzigfan
Employees Worked With
Jeff Michaelson
Helpful July 11, 2016
Usual 6,000 Mile Check-up Brought 2010 Impala for usual 6,000 mile check up. There were 3 additional things Jeff called be back about, 2 of which were each over $1,000 to rep Brought 2010 Impala for usual 6,000 mile check up. There were 3 additional things Jeff called be back about, 2 of which were each over $1,000 to repair. We went over each of the problems and decided on 2 of them. Jeff made me comfortable with the discussion that the 3rd could wait. It was near the end of the day and I called and asked for the driver at Merit to pick me up. With all the construction on the highways going on which results in back-up, I called Jeff as well and left a message that I would be waiting outside. Jeff leaves at 5PM and the driver hadn't returned yet so he took it upon himself to jump in a loaner car and come pick me up himself ... now that's service ... and I really appreciated his thoughtfulness. Also want to mention to other people at Merit ... Joe, the person who drives people from Merit to their workplace, etc. in the AM and Greg. When I dropped my car off at Merit, my son was waiting for me to take me to work. Joe was going to leave and came to check with me first to see if I needed a ride. Greg always calls me by name, even if just to say hi. I can ask him things about vehicles too ... which is appreciated. More
by Cheryl2013
Employees Worked With
Jeff Michaelson
July 06, 2016
Top service Pat was great to deal with in your body shop. I had my truck in after a accident that wasn't my fault. she dealt with the adjuster ,kept my wife and I Pat was great to deal with in your body shop. I had my truck in after a accident that wasn't my fault. she dealt with the adjuster ,kept my wife and I informed and worked internal with the shop staff to cover all issues with my truck. I was working out of town and Pat went out of her way to keep my wife in the loop. Merit and staff was there when I needed them from start to finish. When I called from the accident late Saturday afternoon to have it towed , to picking it up a week later. Great , Great Service , Special Kudos to Pat More
by MPH
Employees Worked With
Called from an accident I was involved in. Wish I could remember the individual I called ,He was very helpful and gave good direction with towing my truck in after hours. , Pat Trombley
March 20, 2016
Great, honest dealership I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Merit C I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Merit Chevrolet has earned them in my book. Jerry at Merit stuck with me as I test drove nearly every truck on the lot. He listened to what I was looking for, put up with my indecisiveness, and helped me drive home (sell me of course) the truck I both wanted and needed. He even talked me out of a couple that weren't right for me! He understood that higher mileage vehicles would have a few issues, which didn't worry me, and had the knowledge and experience working on cars to really speak honestly to the vehicles condition. I picked the on I wanted BECAUSE it was the only one on the lot that needed a few MINOR repairs, which of course saved me even more $$. Most of the trucks were in too perfect of condition for my taste, as they really take pride in their inventory. And, being a mechanic, I went with a purpose and Jerry helped me see it through. To top it off, over 1/2 of the trucks weren't from auctions, but instead they were trade in from precious Merit customers! How about that for loyalty! Overall, I couldn't be happier with my buying experience at Merit unless they gave their vehicles away! They now have a lifetime customer. More
by Rent0052
Employees Worked With
Jerry Mathison
January 02, 2016
Over and above customer service! We purchased a per-owned Impala from Merit Chevrolet. We found the car on the internet and traveled the 150 miles to purchase it. Adam was our sal We purchased a per-owned Impala from Merit Chevrolet. We found the car on the internet and traveled the 150 miles to purchase it. Adam was our salesperson. Because of the high mileage, there was no warranty. The first day we realized there was a problem with the transmission. Merit Chevrolet had no responsibility to help us out, but chose to help us by having the car towed into the dealership and putting in a new transmission. I can’t speak for others, but our experience with Merit Chevrolet and Adam, were totally “over and above” when it came to customer service. I would recommend this dealership to anyone who asks. They certainly “did right” by this customer. More
by school secretary
Employees Worked With
Adam Dittmer
December 22, 2015
2015 2500 Silverado Purchase I searched the internet for the specific truck I wanted. Must be a 2500, have bucket seats. Color was not important, price was! Found one at Merit, wa I searched the internet for the specific truck I wanted. Must be a 2500, have bucket seats. Color was not important, price was! Found one at Merit, was going to have my local dealer bring up, but would need to put down a deposit.I decided to drive to Merit, and see it for myself. After test drive with Julie, I was unsure about purchase as it had standard car mirrors on a 3/4 ton truck! Ron stepped in, gave me a better deal on the truck, and said he would put the camper tow mirrors in at no charge! Just brought the truck home, and the mirrors are awesome and now it looks like a 3/4 ton truck!! I know he took a hit on promising me the mirrors ($1200), but you now have a new customer and I will definitely refer people there. It was an hour away for me but well worth the drive! Thanks Julie and Ron!! Merry Christmas!! More
by Johnson
Employees Worked With
Julie Bruner, Ron Hogan
December 03, 2015
TOTAL RIP OFF! A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about. I had a clonk noise in the drive train and took it to Merit Chevrolet, they test drove it and said it was a bad transfer case but they needed to have their tech check it out to be sure. That would cost me $ 135.00. Thirty minutes go by and I ask the service writer to check on my truck he comes back and tells me it is almost done. Twenty more minutes go by and I ask him again to check, he comes back and tells me they are wrapping it up. Finally after the third time I ask him to check on it he tells me they are taking it off of the lift as we speak. So I wait outside of the garage and I see a guy go to the back of the parking lot and pull my truck out of the back parking lot. It obviously was never on the rack. He was lying the whole time! Ahh now the for the real rip off. While I was waiting the service writer wrote up the estimate : $1800.00 for the transfer case, $1100.00 for labor. I had already called Merit Parts to get an idea what a transfer case and/or a transmission would cost. I was quoted $1500.00 for the transfer case not $1800.00. By this time after waiting needlessly for an hour and getting a bogus estimate I just leave. I take it ti another garage and was quoted $1100.00 for parts with a much better warranty then Merit offered and labor was only $400.00 but he says it is NOT the transfer case, he says it is either the u-joints or more then likely it is the transmission. So being I paid Merit $135.00 for a professional diagnosis I took it back there to double check the problem. This time the service manager and 2 techs look at it while I am there and using a stethoscope assured me it is the transfer case. I went back to my mechanic and told him Merit was positive it was the transfer case. After replacing the u-joints (wishful thinking on my part) he said it had to be the transmission. Unfortunately I trusted Merit Chevrolet to know more then a small neighborhood mechanic, how wrong I was! Long story short I had the transfer case put in and it turned out it was the transmission and now I am out the $1500.00 for the transfer case I never needed. By the way, after complaining to the service manager he told me the service writer would be reprimanded for over charging, Yeah right! You know they do that to everyone and if you do not do your homework they RIP YOU OFF as well. My name is Tom Patraw my phone # 651 493 4343 call me if you need more info or if you want to save at least 30% . I will give you a the name of a HONEST garage. More
by tom p
Employees Worked With
Mike Straley
January 24, 2015
Aweful customer service and threats Terrible. Purchased my used vehicle but before signing I had to point out the RECALL on the ignition to the sales person....I should have just walked Terrible. Purchased my used vehicle but before signing I had to point out the RECALL on the ignition to the sales person....I should have just walked away at this point. They called me several weeks later to replace the RECALLED ignition. BEFORE they even had the right parts, they tore apart the ignition. Logic dictates you do not start a project before you have the right parts. Strike 2. They put me in a "loaner" car for 2 months. When they finally replaced the ignition I dropped off the loaner car and gave my car a good once over. Over the 2 months my car sat in their parking lot the lights went bad...yes, Merit is responsible. Spent $140 for them to tell me it wasn't their problem and nothing was fixed. A week later the wheel bearing went bad and I suspect my car sat in a puddle of shi* during the summer. A week and a 1/2 after picking up the car, they call me up and tell me that the loaner had front and rear accident damage and that they need to file a claim....No, it did not and I have a plethora of pictures to prove it. I'm no idiot, I take pictures. LIARS! First, I had no choice but to take the loaner because of their stupidity. They then threaten me when I told them about the lemon they sold me and the lack of response from anyone at that xxx business. All in all, I will NEVER purchase another car from these losers. They are scummy and deserve to have their business shut down. More
by DealersBeware
November 13, 2014
Wonderful Experience I purchased a Chevrolet Equinox. Brian- our salesman was great. Glenn & Jason in the credit department were wonderful! I will never shop any oth I purchased a Chevrolet Equinox. Brian- our salesman was great. Glenn & Jason in the credit department were wonderful! I will never shop any other dealer and I have been spreading the word. There is no reason to shop anywhere else! You guys were great to work with and extremely helpful. Thank you and by the way- I LOVE MY VEHICLE! More
by lookingup
Employees Worked With
Brian Podgorski, Brian Podgorski
February 28, 2014
I have given all "5" star ratings as Ron Hogan is one of the best car salesmen I have ever met. I have been buying cars from him for 21 years and have always received top notch service. He truly is one of the best car salesmen I have ever met. I have been buying cars from him for 21 years and have always received top notch service. He truly takes his customers needs and wants into high consideration when he puts them into a vehicle. This time in buying the car I have learned that he has taken a new position and will now longer be selling cars at the dealership rather helping to get them financed. I wish him the best of luck as Merit has been blessed with a top of the line employee, who not only cares about his customers but the quality and standards to which Chevrolet/GM stands for. He is a wonderful asset to your company from a customer standpoint. I would also like to say thank you to Mike Salmon who helped Ron close this deal today. He took extra time from his schedule to show me how the "bells/whistles" of the car work. He was very patient and was also nice to work with. I will continue to buy my cars from Merit Chevrolet as I have always felt a sense of warmth and kindness from the associates that work there!! Thank you so much for once again providing me with high quality care and concern! Sincerely, Michelle Semborski-Mjanger More
by mjangers
Employees Worked With
Michelle Semborski-Mjanger, Ron Hogan, Mike Salmon
