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Merit Chevrolet - Service Center

3.9

24 Lifetime Service Reviews

I-94 Century Ave N, Maplewood, Minnesota 55119

24 Reviews of Merit Chevrolet - Service Center

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February 14, 2018

"Excellent Job!"

- Shannon

The team did a great job with my truck. Ron was very accommodating at helping get my truck in for service and arranging transportation for me. The service took longer than anticipated but they all kept me informed on the status and next steps. Great job!

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Recommend Dealer
Yes
Employees Worked With
Ron Hogan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Straley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 23, 2017

"The Best in Serving those with specical needs."

- JSMac

We are a long-time customer of Merit Chevrolet. The service we receive for our wheelchair adapted vehicles is outstanding. We are so fortunate to have Mike Straley as our dedicated Service Consultant and his team of technicians. Unanticipated needs handled quickly and we are given recommendations on the upcoming milestones of service so we can work it into our limited budgets in serving the disabled. Many thanks!

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Recommend Dealer
Yes
Employees Worked With
Mike Straley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 28, 2016

"Very poor experiences"

- mant45

They used to be great. I bought a minivan in 03 and was very happy with it. This past spring, my son bought a used truck, engine seized up within 6 months. My husband bought a truck this past summer and now the cylinder head is bad. They did a diagnostic and supposedly fixed it. The next day the same problem occurred. They want to charge us $3000.00. I brought my blazer in because it wouldn't start, they supposedly fixed it. The next day, it didn't start again. They do not seem to stand behind their work. We will not be going back.

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Recommend Dealer
No
Employees Worked With
John Hans
September 27, 2016

"Best of the Best!"

- zigzigfan

Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on time to pick me up to pick up my car. Class Act!

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Recommend Dealer
Yes
Employees Worked With
Jeff Michaelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 11, 2016

"Usual 6,000 Mile Check-up"

- Cheryl2013

Brought 2010 Impala for usual 6,000 mile check up. There were 3 additional things Jeff called be back about, 2 of which were each over $1,000 to repair. We went over each of the problems and decided on 2 of them. Jeff made me comfortable with the discussion that the 3rd could wait. It was near the end of the day and I called and asked for the driver at Merit to pick me up. With all the construction on the highways going on which results in back-up, I called Jeff as well and left a message that I would be waiting outside. Jeff leaves at 5PM and the driver hadn't returned yet so he took it upon himself to jump in a loaner car and come pick me up himself ... now that's service ... and I really appreciated his thoughtfulness. Also want to mention to other people at Merit ... Joe, the person who drives people from Merit to their workplace, etc. in the AM and Greg. When I dropped my car off at Merit, my son was waiting for me to take me to work. Joe was going to leave and came to check with me first to see if I needed a ride. Greg always calls me by name, even if just to say hi. I can ask him things about vehicles too ... which is appreciated.

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Recommend Dealer
Yes
Employees Worked With
Jeff Michaelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 06, 2016

"Top service"

- MPH

Pat was great to deal with in your body shop. I had my truck in after a accident that wasn't my fault. she dealt with the adjuster ,kept my wife and I informed and worked internal with the shop staff to cover all issues with my truck. I was working out of town and Pat went out of her way to keep my wife in the loop. Merit and staff was there when I needed them from start to finish. When I called from the accident late Saturday afternoon to have it towed , to picking it up a week later. Great , Great Service , Special Kudos to Pat

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Recommend Dealer
Yes
Employees Worked With
Pat Trombley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Called from an accident I was involved in. Wish I could remember the individual I called ,He was very helpful and gave good direction with towing my truck in after hours.
December 03, 2015

"TOTAL RIP OFF!"

- tom p

A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about. I had a clonk noise in the drive train and took it to Merit Chevrolet, they test drove it and said it was a bad transfer case but they needed to have their tech check it out to be sure. That would cost me $ 135.00. Thirty minutes go by and I ask the service writer to check on my truck he comes back and tells me it is almost done. Twenty more minutes go by and I ask him again to check, he comes back and tells me they are wrapping it up. Finally after the third time I ask him to check on it he tells me they are taking it off of the lift as we speak. So I wait outside of the garage and I see a guy go to the back of the parking lot and pull my truck out of the back parking lot. It obviously was never on the rack. He was lying the whole time! Ahh now the for the real rip off. While I was waiting the service writer wrote up the estimate : $1800.00 for the transfer case, $1100.00 for labor. I had already called Merit Parts to get an idea what a transfer case and/or a transmission would cost. I was quoted $1500.00 for the transfer case not $1800.00. By this time after waiting needlessly for an hour and getting a bogus estimate I just leave. I take it ti another garage and was quoted $1100.00 for parts with a much better warranty then Merit offered and labor was only $400.00 but he says it is NOT the transfer case, he says it is either the u-joints or more then likely it is the transmission. So being I paid Merit $135.00 for a professional diagnosis I took it back there to double check the problem. This time the service manager and 2 techs look at it while I am there and using a stethoscope assured me it is the transfer case. I went back to my mechanic and told him Merit was positive it was the transfer case. After replacing the u-joints (wishful thinking on my part) he said it had to be the transmission. Unfortunately I trusted Merit Chevrolet to know more then a small neighborhood mechanic, how wrong I was! Long story short I had the transfer case put in and it turned out it was the transmission and now I am out the $1500.00 for the transfer case I never needed. By the way, after complaining to the service manager he told me the service writer would be reprimanded for over charging, Yeah right! You know they do that to everyone and if you do not do your homework they RIP YOU OFF as well. My name is Tom Patraw my phone # 651 493 4343 call me if you need more info or if you want to save at least 30% . I will give you a the name of a HONEST garage.

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Recommend Dealer
No
Employees Worked With
June 16, 2013

"I love going to Merit. I always try to get my vehicle..."

- Brehimlie

I love going to Merit. I always try to get my vehicle serviced in the evenings because of Duane. He takes the time to answer questions and explain what is going on. If I don't stay and wait, he always calls to give an update and advises you of any additional work that may be needed. I prefer to go through Duane whenever I need answers or to set up an appointment.

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Yes
Employees Worked With
Jun 17, 2013 -

Merit Chevrolet responded

Thank you for the review! I'm grateful to hear of your continued patronage, and I'm glad that our service department has been able to meet your needs time and time again. I know Duane will be happy to hear about it as well, so I'll be sure to pass your kind words along. I look forward to your next visit! Sincerely, Tom Krebsbach, GM, 651.739.4400

December 26, 2012

"I brought my car in for some routine maintenence. The..."

- daninstp

I brought my car in for some routine maintenence. The staff at merit Cheverolet went above and beyond to ensure quality work and a positive experience. I will definitely be bringing my car back to Merit for future services.

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Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 02, 2013 -

Merit Chevrolet responded

Dani, thank you for taking the time to share your experience with our service department! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. We can’t wait to see you for your next servicing appointment or purchase when you are ready; be sure to check out our latest deals on Facebook and Twitter before you come in. Sincerely, Tom Krebsbach, 651.739.4400

February 22, 2012

"I had the most AWESOME experience today, 2/23/12,with Ron..."

- jhugsu

I had the most AWESOME experience today, 2/23/12,with Ron Hogan & Merit Chevrolet Service Department. I wanted to get my oil changed. I called the service department & mentioned Ron Hogan as my contact. Ron set everything up with the service department & Merit actually came to my work to pick up my vehicle & then Ron Hogan personally returned it & parked it in my parking spot in our warehouse!!! Now, THAT IS CUSTOMER SERVICE. I was in awe!! I will never hesitate to call Merit again & I will make sure my family & friends know about Ron Hogan & Merit Chevrolet. Thanx tons!!! - Juanita

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Hogan
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