A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about. I had a clonk noise in the drive train and took it to Merit Chevrolet, they test drove it and said it was a bad transfer case but they needed to have their tech check it out to be sure. That would cost me $ 135.00. Thirty minutes go by and I ask the service writer to check on my truck he comes back and tells me it is almost done. Twenty more minutes go by and I ask him again to check, he comes back and tells me they are wrapping it up. Finally after the third time I ask him to check on it he tells me they are taking it off of the lift as we speak. So I wait outside of the garage and I see a guy go to the back of the parking lot and pull my truck out of the back parking lot. It obviously was never on the rack. He was lying the whole time! Ahh now the for the real rip off. While I was waiting the service writer wrote up the estimate : $1800.00 for the transfer case, $1100.00 for labor. I had already called Merit Parts to get an idea what a transfer case and/or a transmission would cost. I was quoted $1500.00 for the transfer case not $1800.00. By this time after waiting needlessly for an hour and getting a bogus estimate I just leave. I take it ti another garage and was quoted $1100.00 for parts with a much better warranty then Merit offered and labor was only $400.00 but he says it is NOT the transfer case, he says it is either the u-joints or more then likely it is the transmission. So being I paid Merit $135.00 for a professional diagnosis I took it back there to double check the problem. This time the service manager and 2 techs look at it while I am there and using a stethoscope assured me it is the transfer case. I went back to my mechanic and told him Merit was positive it was the transfer case. After replacing the u-joints (wishful thinking on my part) he said it had to be the transmission. Unfortunately I trusted Merit Chevrolet to know more then a small neighborhood mechanic, how wrong I was! Long story short I had the transfer case put in and it turned out it was the transmission and now I am out the $1500.00 for the transfer case I never needed.
By the way, after complaining to the service manager he told me the service writer would be reprimanded for over charging, Yeah right! You know they do that to everyone and if you do not do your homework they RIP YOU OFF as well. My name is Tom Patraw my phone # 651 493 4343 call me if you need more info or if you want to save at least 30% . I will give you a the name of a HONEST garage.