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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.6
354 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 354 reviews

March 02, 2026

Service Dept was prompt and on time! Orlando and his service team work hard to deliver an excellent experience. More

by pmadera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike & Orlando
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Mar 02, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Glad our service department was prompt and punctual for your visit. It’s rewarding to know our team provided an excellent experience. Thank you for bringing in your Ram.

March 01, 2026

Service was great the service manager and advisor was great they kept me informed during the whole process More

by KAMKORP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando was great
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Mar 02, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re pleased to know that our service manager and advisor kept you informed during the service on your Dodge Charger Daytona. It’s great to hear you found the process transparent. Feel free to reach out if we can help again.

February 22, 2026

Orlando and his team were able to provide quick service and turnaround on my truck. More

by pmadera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando, Mike
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Feb 22, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for trusting our team with your Ram 1500. We’re glad we could deliver swift service and a timely turnaround, and we look forward to assisting you again.

February 22, 2026

I like the way how they take care of my car and they awesome too thank you guys. More

by Hondaciviclx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted that our team took great care of your Jeep and that you had an awesome experience. Your feedback means a lot to us. Thank you for choosing us and we look forward to your next visit.

February 17, 2026

They got us in and out in a timely manner. The waiting area was very comfortable. More

by kathygandjohnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 17, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Kathy and John, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Metro Chrysler Dodge Jeep Ram. We look forward to having you as a valued customer for many years to come!

February 16, 2026

The Metro Service Department has been great in solving sensor issues with my Jeep. I'm at the tail end of my new car warranty and they have responded in a professiona and friendly manner. More

by jer2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with any sales people at this time.
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Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear that our service team resolved the sensor issues on your Jeep. We appreciate your kind words about our professional and friendly approach as your warranty period comes to an end. Thank you for trusting us with your maintenance needs.

February 16, 2026

They were all nice. I brought my truck in on a Friday, and it needed a speaker in the driver's door. they gave me an appointment for the next Tuesday. I was there and af More

by buz870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 16, 2026

Orlando in service is a fantastic employee! From his smile and dedication to customers! TY More

by jlpatrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Your feedback brightens our day and motivates our service team to keep delivering friendly, customer-focused care. We’re pleased to know your Jeep Grand Cherokee L received the attention it deserves. Thank you for trusting us with your service needs.

February 15, 2026

With all the issues, I've been having with my 2021 Ram 1500 lately, so much time in the shop, but after the diligent attention of the team, they found several defaults and worked hard to trace every issu More

by scrbear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Stephanie Sullivan, Anthony, Dave, Orlando, Mike
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Feb 15, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for your five-star rating. We’re glad our technicians took extra care to pinpoint and address each problem on your 2021 Ram 1500. It’s rewarding to know the thorough troubleshooting brought back those hands-on memories from your mechanical days.

February 10, 2026

My service rep, Stephanie was very informative and kept me up to speed on what was going in during my service. More

by DBESANCON.BCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Feb 10, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear you felt well-informed during the service on your Ram 1500. Thank you for noting the clear communication from our service team. We look forward to helping with your next visit.

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