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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.7
368 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 368 reviews

April 05, 2026

Service staff brought my car in on time for service and oil change for a scheduled appointment. More

by kennethljones24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cox
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Apr 05, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re pleased to hear our service team brought your Dodge Challenger in right at your appointment time and completed the oil change seamlessly. We appreciate you sharing this and look forward to assisting you again.

April 03, 2026

Excellent service, super nice people - everything was explained thoroughly Always friendly service agents and mechanics More

by SuptClapprood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s wonderful to hear our team provided clear explanations and a welcoming atmosphere during your Jeep service. We appreciate you recognizing the friendly service agents and mechanics. Thank you for choosing us and we look forward to assisting you again.

April 02, 2026

Dealership was friendly, knowledgeable and punctual. Service video was shared and appreciated so I could be informed about my vehicle. More

by rizzwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk his name
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Apr 02, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for highlighting how our team kept things friendly, knowledgeable and punctual. We’re glad the service video helped you stay informed about your Jeep Wrangler. Feel free to reach out anytime for further assistance.

April 01, 2026

Always the best service and Orlando is an outstanding employee. He always takes care of customers. More

by DIANALARUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales people
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Apr 01, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s wonderful to know our service department continues to meet your expectations. We’re glad your Jeep Compass always receives the care it deserves. Thank you for your kind words and we look forward to assisting you again.

March 26, 2026

David was excellent he explained everything, and also gove me the Veteran's Discount which saved me $80.00 More

by chris.rondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service
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Mar 26, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for highlighting our clear explanations and the veteran discount on your Ram 1500 Classic. We appreciate your service and are glad to have been of assistance. We look forward to welcoming you back.

March 18, 2026

Muy atentos saben lo que hacen y siempre estan pendientes de cualquier duda. Se los recomiendo! More

by ADDISON.J.SERRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 18, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for recommending our service. We’re glad to hear our team was attentive, knowledgeable, and ready to answer your questions during your Jeep Wrangler service. We look forward to assisting you again.

March 18, 2026

Very good service, and each person is a pleasure to work with. Very clean dealership. More

by anne.barnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for highlighting our team’s attentive service and the clean environment. We appreciate the opportunity to work on your Jeep Wrangler. We look forward to assisting you again.

March 17, 2026

They are a ripoff mechanic don’t know what they are doing and all they do is continue to charge for diagnostics testing, they claim something was wrong with my head gasket and possibly my engine none of that More

by EVIDAL437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Mar 20, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

Mar 20, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

March 16, 2026

Great service all the time! Friendly customer service. Explained everything and provided an accurate time line. More

by DARRICKBLACKBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We appreciate your kind words about our service on your Ram 1500. Adrian and the team are glad to have provided friendly communication and an accurate timeline. We look forward to helping you at your next visit.

March 16, 2026

I feel that paying over $500 for a 45,000 mile check up and replacing the wiper blades and wind shield sprayer was excessive. More

by jeffrey.bibeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Mar 17, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Hi Jeffrey, thank you for your feedback. We understand how service costs can feel high, and we’re sorry to hear that this visit left you feeling that way. Your 45,000-mile service included multiple maintenance items such as an oil change, tire rotation, filter replacements, washer nozzle repair, and wiper blades, all completed to help keep your vehicle running safely and reliably. We also did our best to reduce the overall cost where possible. We always aim to provide fair, transparent pricing that’s in line with industry standards. If you’d like, we’d be happy to go over the details of your invoice with you. Please feel free to reach out to our Service Manager directly.

Mar 20, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for the feedback. We will share your comments with the team. Please feel free to contact us directly to discuss further.

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