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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

4.6
390 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 390 reviews

May 29, 2026

They were very helpful in explaining the work my car needed as well as looking into a cheaper alternative More

by dl.esq7
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Orlando
May 29, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re glad our team clearly explained the work your Jeep Cherokee needed and explored a budget-friendly alternative. Thank you for sharing your experience with us.

May 27, 2026

Dealership and salesperson was very knowledgeable and easy to work with. Would recommend to a friend More

by JUSTINKIEFER77
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
sharif bilodeau
May 31, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you, Justin! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Metro Chrysler Dodge Jeep Ram.

May 27, 2026

The service department is great. They fix what needs fixing. They are good about letting you know how the repair is going. More

by revcarletonborden
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Breanna
May 27, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear our service team addressed your Jeep’s needs while keeping you informed throughout the process. Thank you for sharing your experience.

May 26, 2026

The service department is top notch with quality Technicians and service writers. We would do business with again More

by JMONSKA
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Orlando
May 26, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for noting the expertise of our Chrysler technicians and service writers. We’re glad you found our service department top notch and look forward to maintaining your Voyager in the future.

May 26, 2026

I have had my jeep renegade serviced at this dealership since I got my vehicle in 2020. They have always been good in explaining any issues or repairs needed. I have always received great service. More

by mharris26
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
N/A
May 27, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Metro Chrysler Dodge Jeep Ram are glad to have you as a customer.

May 20, 2026

Great overall services, minimal wait time, Orlando was fast and courteous, facility was clean. Over a positive review More

by Bluewrglrgrl05
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Orlando
May 20, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive feedback following service on your Jeep Wrangler. We’re glad the wait time was minimal and our team treated you with courtesy. We appreciate you noting the cleanliness of our facility.

May 17, 2026

staff very understanding and willing to schedule my appointment around my schedule, Dave (manager) excellent in explaining repairs, taking the time to answer Any questions I may have had. entire depart More

by MICHYC0
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dave (service manager)
May 17, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for noting how our team accommodated your schedule and walked you through each repair on your Jeep Wrangler. It’s rewarding to know our department provided professional and attentive service. We appreciate you entrusting us with your vehicle.

May 10, 2026

The service team is amazing. They are always helpful and efficient . They always keep me updated with a smile. More

by IMARTINS0
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Felicia barr. Orlando
May 10, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for recognizing our service team’s helpful and efficient work on your Jeep. It means a lot that they kept you informed with a smile. We appreciate your feedback and look forward to your next visit.

May 08, 2026

I had made an appointment online Sunday, On Monday I was contacted by Ryan voicemail that the appointment was not available. I returned the call and Orlando gave me an appointment for the following week. More

by donttelldoc
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Recommend Dealer
Yes
Employees Worked With
Too many people
May 11, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience and for being a longtime Metro customer. We sincerely apologize for the confusion surrounding your appointment scheduling and communication. We understand how frustrating that must have been. We are currently looking into the incorrect phone number issue you mentioned and working to ensure it’s fully corrected so future customers do not run into the same problem. We also appreciate your feedback regarding the communication and pickup process after your service was completed. While we’re glad your vehicle was ultimately taken care of, we know the overall experience should have felt smoother and more personal from start to finish. Feedback like yours helps us improve, and we truly appreciate you bringing these concerns to our attention. Thank you again for your honesty and for the years your family has supported Metro. We genuinely hope to have the opportunity to provide you with a better experience moving forward.

May 07, 2026

My first meeting was with Sharif Bilodeau in sales. I was very transparent on my situation and needs. I was interested in a SUV. The best fit happened to be a 2024 Nissan Rogue. I did come prepared wit More

by SIMBAVENT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharif Bilodeau
May 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted to hear our team provided transparent and professional service throughout your Nissan Rogue purchase. It’s great that the approval process moved quickly and your vehicle was ready the next day. We look forward to welcoming you back for maintenance and making sure our service department lives up to your expectations.

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