Metro Chrysler Dodge Jeep Ram

WORST Experience Ever This was by far the WORST car buying experience I’ve ever had. Let me start at the beginning. My husband saw a used car online that he was interested This was by far the WORST car buying experience I’ve ever had. Let me start at the beginning. My husband saw a used car online that he was interested in me test-driving that night. He called Metro Jeep to setup an appointment with a salesman named Pedro. We did that. A few hours later, my husband received a call from Pedro stating that the car was brought to another dealership and that he was trying to get the car back. We live over an hour away, so we wanted to know before driving to Metro whether we could test-drive the car that night. After multiple phone calls back and forth with Pedro, the car couldn’t be returned. Pedro talked us into driving up anyway to walk the lot and see what else was available, so we did that. I had a clear mind already of what I wanted and saw it on the lot (2010 Honda Accord EXL). So that part was easy. Negotiations went well and we settled on a final price with a 5 year loan. Next thing I know, we’re getting rushed to the finance guy to sign papers and Pedro was making sure we could take the car home that night, even though I told him there was no rush. Problem. We hadn’t even test-driven the car yet! When I told that to the finance man, he got upset and couldn’t believe that we hadn’t even driven it. At this point, it was after 8pm when they closed, so it was a quick test drive. Came back and Pedro made us make an appointment for the earliest time. The earliest we could do was two days later; Saturday at 1:00. That apparently wasn’t quick enough. Pedro kept asking us if we could get there earlier, and I said we could try and be there for 12:30. So he wrote the appointment down and set us on our way. I also confirmed that I did want to pick up the car on Saturday since we live an hour away. I explained that I didn’t want to drive up a third time. Pedro said that would be no problem. The next day, both my husband and I received separate voicemails from Pedro. He didn’t say on the voicemail what the news was – only that it was great news and he couldn’t wait to talk to us. When both my husband and I called him back separately, he told us both the same thing. Pedro said that I got a 2% interest rate and that my monthly payment would go from $250/month down to $226/month. I said that was great news and thanked him. I confirmed that I would be in the next day at 12:30. My husband and I drove up the next day for our 12:30 appointment. When we got there, Pedro was working with other customers. Fine. He said he would be right with us because we wanted to test-drive the car one more time in the daylight. We waited over 30 minutes before Pedro came back and said he would see if we were “allowed to test drive the car without him.” Ten minutes later, he finally came back and said we were given permission. Okay kindergarteners. Test drive time. It was fine and we drove back and were ready to take it home, except that there was a small dent that they were going to fix as well as replace a light bulb in the interior of the car. So I was going to have to drive back, but at least I would get the car. Or so I thought. Pedro didn’t get his paperwork together in time and I was told I would have to wait until Tuesday. Fine. In the meantime, Pedro very rudely rubbed it in our faces that Tuesday is his day off and that he would be coming in on his day off to “help us out.” Okay Pedro – maybe if you did your job in the first place, you wouldn’t have to come in on your day off. But whatever – they were also going to fix the car in the meantime, so all would be done on Tuesday. Also come to find out, that I did NOT get a 2% interest rate or a 5 year loan. That was a downright LIE. When I found out from the finance man that I did not get the 2% interest rate and asked where I got that information from, I immediately got upset and asked where Pedro was. When I got up to go find Pedro, the finance man said it was fine, and that he would just take the difference out of Pedro’s commission. Okay, works for me. Also turns out that the loan would be for 6 years. Signed the remaining paperwork and left. Tuesday comes around and my husband didn’t hear from Pedro all day. Guess what? Pedro never came in! My husband asked to speak to a manager and was transferred to Donovan. Donovan apologized for us on Pedro’s behalf. I told him that we were driving up today (Tuesday) to get the car and that I would make a separate trip to get the car fixed. Donovan said he would make sure to have everything ready. Tuesday night we drive up another hour to get this car, I was given the keys and drove away. I got home and guess what? NO REGISTRATION PAPERS were in the car. I called back the following day and another apology. Seriously… is this everyone’s first day on the job? Donovan apologized and asked when I could come in and get my car fixed. I said that I am getting out of work early on Friday and that I wanted a 12:00 appointment to get the car fixed and pickup the registration. Donovan said no problem and scheduled that for me. Next day, Wednesday, I get a call from Pedro saying that they don’t fix dents on Friday and that he can’t accommodate me. WHAT! I told him that I spoke with his manager Donovan and that he set it up, and maybe had Pedro come in on Tuesday like he said he was going to, I wouldn’t need this “special” appointment. I hung up with Pedro and called Donovan back who confirmed my appointment for Friday at 12:00. Then, 5 minutes later, Pedro called me back and said Friday was fine. DUH. Idiot. Thursday, I get a voicemail from Pedro saying that he hopes I had a good experience at Metro Jeep. ARE YOU KIDDING? And that’s exactly what I told him. Friday rolls around and I’m early for my 12:00 appointment. I walk to the service department and speak with a nice man named Orlando. I said I had a 12:00 appointment and guess what? YOU GUESSED IT! They had NO appointment for me! I explained that a manager named Donovan set up the appointment for me. Orlando looked at a fellow coworker and started laughing hysterically. Orlando said, “Donovan is not a manager.” WHAT!!!!!!!!!!!!! I asked who he was and Orlando explained that he was just another salesman. ARE.YOU.KIDDING. Orlando ended up finding my appointment that was put in wrong (?) and took my car. They told me it would be 1-2 hours of wait time. In the meantime, I spoke with Donovan/Pedro’s manager (hopefully the real one) and told him everything that happened. He basically had nothing to offer me but a gas top off. Fine. I went to the waiting room to wait. 4.5 HOURS LATER my car was finally ready. This was extremely frustrating because they kept coming out to the waiting room starting two hours in, telling me it was only “going to be a few more minutes.” It apparently took 1.5 hours to rotate tires. I ended up speaking with one of the GMs and told him everything I had been though, and that I was currently missing my appointment to turn in my current vehicle, which was leased. Thanks to them, I missed that appointment. Finally, my car was ready. I get in the car and start to drive. Believe it or not, my story doesn’t end here. They broke the actuator in my door, meaning that my auto lock system and my keyless entry no longer worked. I actually received my car back in WORSE condition then when I started! Long story short (too late!), I told them that I was taking it to Manchester Honda to fix this and that they were going to pay. They really couldn’t even argue with that and they agreed to it the following week. So my husband takes the car and the work is done right away, but guess what? They refused to pay right away so my husband had to wait for 2 hours before Metro Jeep sent their credit card info over. There is still one issue that needs fixing in my car, but they refuse to fix it. Oh, and they only left me with 30% oil life in my car. Basically, NEVER EVER shop here… not with all the other options you have, even just in Chicopee alone. Totally incompetent xxxxxxx and LIARS. Thanks for nothing. More