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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

4.9
340 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 340 reviews

July 28, 2013

Found the 2014 Jeep Overland we were looking for on line at Metro. Filled out the trade-in appraisal form and within an hour I was on the phone with Gabriel, finalizing the deal. We drove the 60 miles to Me More

by dugstn42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Crenshaw
July 22, 2013

Stopped in to check out some vehicles Dan came out and greeted me and asked what i was looking for. He show me a hand full of cars but some were out of my price range and the others just didn't like. Afte More

by SteveHolmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Scheehser
July 18, 2013

Juan was very easy to deal with. He was willing to do what ever it took to please me and make my experience a good one. I would highly recommend the deanlership and Juan Acevedo for your next vehicle pur More

by a408891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 28, 2013

I had a very pleasant experience at Metro with Danny & Metro who came highly recommended through my brother who has purchased numerous vehicles between he and his family! We were not disappointed. I w More

by Mjmiller59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Daniel Scheehser, Mike Kuzdzal
June 20, 2013

Thank you very much Metro for being "good samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. More

by tps7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicia, Rafael
June 11, 2013

Juan was very friendly, understanding and compassionate towards my special needs daughter who lets say made a friend for life. Overall experience was great, and love the new to us vehicle!! Would most defi More

by cheogail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 09, 2013

Planned on just browsing. Did a drive by all the vehicles. Juan approached our vehicle with a warm greeting and a handshake. He offered to take us around the lot to review vehicles available (in the More

by sblanchard135
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 08, 2013

thank you so much for selling me a truck that is unsafe thank you so much for selling me a truck that is unsafe knowing that I have two small children. You will never have my business again. I would strong More

by lizdube
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Scheehser, Dennis Dailida, John Dezalia, Juan Acevedo, Marlon Crenshaw, Mike Kuzdzal, Orlando Serrano, Tim Hurley, Kyle Harrison, Jill Ann Hockenberry
Jun 18, 2013 -

Metro Chrysler Dodge Jeep Ram responded

Dear Mrs. Dube, I am very sorry you feel this way. However, the vehicle passed all safety inspections prior to your purchase as well as passing MA State Inspection after the purchase was final. As you know the vehicle was outside its warranty, but you purchased a 3 yr / 36 month warranty which covers the cost of all repairs, as the customer is responsible for a $100.00 deductible. Which at the time the sale took place, this was a document you signed agreeing to such. We apologize for having the vehicle longer than you expected, and although you feel we do not care about your family, we had it for an acquitted amount of time to ensure all safety issues were fixed and fixed properly. Making sure the vehicle was safe prior to your family driving away. Metro Chrysler Dodge Jeep Ram

May 30, 2013

Great price..excellent finance rate..top of the line customer service..received extras without haggling..great experience overall..will recommend to all my friends..THANKS More

by avd112421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dezalia, Mike Kuzdzal
May 24, 2013

Just had alot of work done on my truck. needed new brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it More

by BrandonSanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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