Metro Chrysler Dodge Jeep Ram

Great Experience Purchased my 2nd jeep from Metro both from Steve, my 1st being a brand new Cherokee now a Grand Cherokee Altitude Both times fantastic easy experien Purchased my 2nd jeep from Metro both from Steve, my 1st being a brand new Cherokee now a Grand Cherokee Altitude Both times fantastic easy experience. Steve ensures you get what you are looking for and makes the process as painless as possible. Honestly wouldn't go to another Jeep dealer, love my jeep and will only go to metro chicopee More

Treated like family. Gave us attention,did a lot of leg work, had a vehicle I had shown interest in ready for a test drive, very personable. Comfortable. Gave us attention,did a lot of leg work, had a vehicle I had shown interest in ready for a test drive, very personable. Comfortable. More

New Lease Steve was a very friendly and easy person to work with. He was always available to me via email, work phone, and even his cell phone. He continued to Steve was a very friendly and easy person to work with. He was always available to me via email, work phone, and even his cell phone. He continued to communicate with me even after the purchase to ensure I was enjoying my new vehicle. He was willing to work for me to make sure I got the vehicle and price that I wanted! More

Great First Car-Buying Experience! After many online searches I finally came across a Jeep that stood out to me, so I requested more info about it from Metro. Steve Longey was quick to After many online searches I finally came across a Jeep that stood out to me, so I requested more info about it from Metro. Steve Longey was quick to reach out to me about the car, and he very effectively communicated with me from this initial email, as well as throughout the entire process (test-driving, discussing details, etc). Since I had never been to a car dealership before this, I was expecting a salesman eager to meet a quota. But, I was pleasantly surprised by Steve's genuine efforts to work with me, to make sure I was getting a great deal, and to ensure I was happy with my new car. As a hesitant, first-time buyer, what really stood out to me was that he made sure I was comfortable during each step in the process. I would highly recommend Steve Longey and Metro to anyone looking to buy a car, but specifically to any other apprehensive, first-time buyers! More

Found the best car for my needs! My salesperson David Monfett was caring and professional. I needed something that could tow my boat, and I had a limit on what I wanted to spend. Da My salesperson David Monfett was caring and professional. I needed something that could tow my boat, and I had a limit on what I wanted to spend. David found me the perfect car for my needs and went out of his way to assure it was the right car for me. I did not feel pressured at all, and I have received excellent service so far!!! More

Dark ages of rude obnoxious salespeople are still alive here I have not been treated as rudely by a salesperson of such arrogance and sarcasm in over 20 years of buying cars. I have cash in hand, I know what I w I have not been treated as rudely by a salesperson of such arrogance and sarcasm in over 20 years of buying cars. I have cash in hand, I know what I want and I was ready to buy but I could only walk out after being talked to with such arrogance and flippancy. More

Returning customer I am a repeat customer with Steve and he is an excellent salesman and always has my best interest in mind. I recommend him to anybody and will definit I am a repeat customer with Steve and he is an excellent salesman and always has my best interest in mind. I recommend him to anybody and will definitely be going back when the time comes. More

Great experience with Steve longy Steve Longey the salesman at metro in Chicopee was awesome he wasn’t pushy he answered my Questions helped me with any issues I had with my purchase h Steve Longey the salesman at metro in Chicopee was awesome he wasn’t pushy he answered my Questions helped me with any issues I had with my purchase he was honest and I will definitely purchase my next vehicle from him More

SET-UP TO FAIL If you purchase a vehicle from Metro and they puffed the sale by telling you that they give you tires for life as a benefit for having all your servi If you purchase a vehicle from Metro and they puffed the sale by telling you that they give you tires for life as a benefit for having all your service work done at their dealership - DON'T BELIEVE THEM. There is a stipulation in the tires for life agreement that states that you must drive the vehicle at least 15,000 miles before they will honor the agreement and replace the tires. What Metro doesn't tell you is that the tires on the vehicle (as purchased) may not make it the 15,000 miles before they fail state inspection. Because the vehicle hasn't traveled the 15,000 miles, Metro will not replace the tires. They will tell you that at some point in time, the vehicle owner has to take responsibility for their vehicle. That is what happened to me. The tires on my vehicle only servived about 10,000 miles from date of purchase before the Metro Service Adviser told me during a recent service visit that my tires would fail a state safety inspection. When I requested the tires be replaced under the tires for life agreement, I was told there was nothing they could do because I hadn't put the 15,000 miles on the vehicle since it was purchased. SET-UP TO FAIL I have purchased two vehicles from Metro during the past four years and have had those vehicles serviced solely by Metro (including annual state inspections). Up until now, if someone asked me if Metro was a reputable dealer I would have answered yes. However, because of this experience, I will never purchase another vehicle from Metro again and I certainly will not recommend doing business with them. For the management at Metro, I offer these words of wisdom - It takes a good salesman/saleswoman to make the first sale but, it's honesty, integrity and a commitment to serve the customer's needs that will cement future sales. You just lost my business More

Doesn't even deserve one star Let me just state that our salesman Steve Rivard was a great salesman, but I will NEVER step foot in this dealership again. They are incredibly shady. Let me just state that our salesman Steve Rivard was a great salesman, but I will NEVER step foot in this dealership again. They are incredibly shady. It was been two weeks that we have been waiting on our $500 deposit. We have stopped in 3 times to pick it up, and it's no where to be found. We have called over 15 times to see where our deposit is, and no one has an answer. The manager (who would NOT give me her name) who deals with the billing was completely unprofessional and rude. Please tell me how no one in that building has no idea where our money has gone. UNPROFESSIONAL. I have gotten my lawyer involved. . I will never go through this dealership AGAIN. I would not recommend this to anyone. Don't waste your time with this place!!! Not to mention, one of the salesmen hit my car with his door! And he did not even apologize! More