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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.7
368 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 368 reviews

March 15, 2026

The dealership is too expensive. Dealer low balls trades. Was told my vehicle was being junked, dealership still in possession of vehicle. Will never recommend. If find out that veh More

by Lt159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for sharing your concerns. We take feedback like this seriously. Unfortunately, we are unable to identify this situation based on the username provided, and we do not have enough information to review what may have occurred. Our goal is always to be transparent with customers regarding trade values and the disposition of vehicles, and we would never want there to be confusion about that process. If you are willing, please contact our management team directly so we can look into this further and clarify the situation. We would appreciate the opportunity to better understand your concerns.

March 13, 2026

Thank you Aaron Stone and Will you were so helpful in finding us our 2026Durango GT Plus You are an asset to Metro Chrysler Dodge. Is very hard today to find someone who is truly concerned about the buy More

by Roxana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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Mar 13, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted Aaron helped you find your new Dodge. Thank you for planning to recommend us to everyone you know. We look forward to welcoming those you send our way.

March 13, 2026

I had my Jeep in for service for a problem with the front warning system. Repair was made under the service warranty and no further problem. I did not work with any sales staff. More

by jer2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 13, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear your Jeep’s front warning system is working properly after the repair covered by the service warranty. Thank you for the five-star rating and for choosing us for your Jeep service. We look forward to assisting you again.

March 08, 2026

It took a few days to get my car fixed, but they gave me a loaner so that stress was off my back. Appreciated it. More

by MIDUTTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 08, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Knowing the loaner helped ease your stress while we serviced your Grand Cherokee is wonderful. We appreciate your five-star review and are here anytime you need us in the future.

March 04, 2026

2nd time scheduled for recall on 2018 jeep grand Cherokee. Monday 3/2 took time off work for appt and arrive and the part not even there. Why would an appt been scheduled w no part. 2x. Loss of t More

by arlendenise123
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 01, 2026

Service was great the service manager and advisor was great they kept me informed during the whole process More

by KAMKORP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando was great
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Mar 02, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re pleased to know that our service manager and advisor kept you informed during the service on your Dodge Charger Daytona. It’s great to hear you found the process transparent. Feel free to reach out if we can help again.

February 22, 2026

Orlando and his team were able to provide quick service and turnaround on my truck. More

by pmadera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando, Mike
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Feb 22, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for trusting our team with your Ram 1500. We’re glad we could deliver swift service and a timely turnaround, and we look forward to assisting you again.

February 22, 2026

I like the way how they take care of my car and they awesome too thank you guys. More

by Hondaciviclx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted that our team took great care of your Jeep and that you had an awesome experience. Your feedback means a lot to us. Thank you for choosing us and we look forward to your next visit.

February 17, 2026

They got us in and out in a timely manner. The waiting area was very comfortable. More

by kathygandjohnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 17, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Kathy and John, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Metro Chrysler Dodge Jeep Ram. We look forward to having you as a valued customer for many years to come!

February 16, 2026

The Metro Service Department has been great in solving sensor issues with my Jeep. I'm at the tail end of my new car warranty and they have responded in a professiona and friendly manner. More

by jer2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with any sales people at this time.
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Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear that our service team resolved the sensor issues on your Jeep. We appreciate your kind words about our professional and friendly approach as your warranty period comes to an end. Thank you for trusting us with your maintenance needs.

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