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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

4.6
354 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 354 reviews

January 02, 2013

2013 Wrangler needed new cylinder head at 250 miles, and all Mr. Allen can say is "It happens" and "I'll see if Chrysler will pick up the extended warranty for you.". Never heard another word from him. Mr More

by rx4pane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 02, 2013 -

Metro Chrysler Dodge Jeep Ram responded

We definitely value you as a customer here at Metro, and certainly empathize with your situation regarding your Jeep. Our Sales, Service, and Parts departments are working together to try and make your overall experience a good one. I just touched base with the Service Manager, Randy, and he informed me that your vehicle is all repaired. I also spoke with our Sales Manager, Charles Allen, and he stated that "It's a rare occurrence that these things happen, and always does their best to make things right for the consumer." Unfortunately, it isn't just as simple as replacing the vehicle for you. There are certain channels that we must run through before Chrysler will issue any type of vehicle replacement or Lemon Law Repurchase. Please feel free to give our General Manager, Joshua Martel, a call at (413)783-9911. He would like to offer you some concession for your inconvenience. We certainly wish you the best with you new Jeep and hope to have you as a customer for many years to come.

December 05, 2012

I gave this review because Roberto Martinez was easily the best car sales person I worked with. This was the second vehicle I purchased with this dealership and Roberto made it fun to buy. Thank you MIKE More

by thejeepisrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 24, 2012

Chris and along with all other staff I dealt was friendly and made purchasing a car fun,non-stressful,and easy. I would definitely recommend metro-jeep to friends and family. More

by kbenedix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 22, 2012

Chris was both knowledgeable and personable. There were many choices on the lot for the particular car I was interested in and the pricing was great The financing process was pain free and completely seam More

by karlct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 13, 2012

Mark was a great salesman, would recommend him! Brandon was the funniest guy you ever met, made the whole experience so comfortable, and jay was awesome to work with. Would highly recommend this dealership More

by Soxsgirl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Brandon & josh
September 27, 2012

I had a great experience with Metro Jeep Chrysler. The minute I walked in Chris Donah offered me exceptional customer service, he was friendly, easy to talk to, and answered all of my potential new buyer More

by Emily88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 26, 2012

Everyone was super friendly and informative. They answered all of our questions and concerns about buying the vehicle. I would definitely recommend this dealership to anyone looking for a car. More

by naygull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 25, 2012

Searched throughout Connecticut and Massachusetts for the vehicle we wanted. Found a great match at Metro Jeep Chrysler in Springfield, MA. Made an appointment to view the vehicle. Received excellent serv More

by deborahpelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
September 21, 2012

Everyone I dealt with at Metro Jeep was extremely friendly and accomodating. Chris and Brandon took what I was looking for in a car, and what I was looking to spend and put me in a car far better th More

by brendancf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 19, 2012

Excellent service, with fast turnaround. The employees are very courtious and friendly. Price is reasonable and competitive. The sales staff goes out of their way to assure you are satisfied. Would reco More

by tsreedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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