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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.7
371 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 371 reviews

January 10, 2012

Very poor customer service, especially from Mike Bertera. Mike needs to learn how to talk to unsatisfied customers and needs to adjust his attitude, "you can't make every one happy". More

by dlthomacos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Bertera, Nicholas Archer, Brandon Houston, & General Manager
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Jan 25, 2012 -

Metro Chrysler Dodge Jeep Ram responded

Mr Thomacos, My name is John Lewis from Bertera Chrysler Jeep Dodge Ram in West Springfield. I spoke to you about your issues regarding your purchase through Metro Chrysler Jeep last month and unfortunately at that time, I was unable to help because we were not the selling dealer. Unfortunately the review you have posted is to the wrong dealership. Being a separate entity from Metro Jeep Chrysler, your review has had damaging effects on our business even though we were not the ones that sold you the vehicle. Your complaint is a valid one but we had no control to remedy the situation. I am asking you to ammend your review and if you choose to, post it on Metro Chrysler Jeep's page. Thank you for your consideration in this matter. John Lewis E-Commerce Director 413-734-4980 JLewis@Berteraauto.com

Jan 25, 2012 -

dlthomacos responded

The Metro Betera on Boston Post Rd in Springfield is not listed on dealerrater.com. I emailed them about this situation. When I receive an answer, then I can change my posting. I understand that it is not your dealership, then why in the first place did you contact me about the service at Metro? Are you just soliciting good comments? Plus Mike is one of the owners and he could trump decisions make at any of his dealerships, it does carry the Betera name.

Jan 25, 2012 -

Metro Chrysler Dodge Jeep Ram responded

Mr Thomacos, We contacted you to sell you a car at our West Springfield location which is a separate entity in which Michael Bertera does not control nor us control Metro Jeep Chrysler. I apologize if you blame us for their actions but when you cause others harm due to your anger, it hurts the wrong people. Hopefully you will do what is right. We do not solicit any reviews just for positive results, just honest results. As you can see, we are not perfect in our rating but we do not contest our own customers issues and we deal with them appropriately. Hopefully you can see that we are not affiliated with Metro. I have enclosed a link for their dealerrater.com page. Thank you for your consideration. http://www.dealerrater.com/dealer/Bertera-Metro-Jeep-Chrysler-review-1682/ Gabriel Faria John Lewis General Manager E-Commerce Director

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