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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.7
368 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 368 reviews

February 16, 2026

They were all nice. I brought my truck in on a Friday, and it needed a speaker in the driver's door. they gave me an appointment for the next Tuesday. I was there and af More

by buz870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 16, 2026

Orlando in service is a fantastic employee! From his smile and dedication to customers! TY More

by jlpatrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Feb 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Your feedback brightens our day and motivates our service team to keep delivering friendly, customer-focused care. We’re pleased to know your Jeep Grand Cherokee L received the attention it deserves. Thank you for trusting us with your service needs.

February 15, 2026

With all the issues, I've been having with my 2021 Ram 1500 lately, so much time in the shop, but after the diligent attention of the team, they found several defaults and worked hard to trace every issu More

by scrbear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Stephanie Sullivan, Anthony, Dave, Orlando, Mike
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Feb 15, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for your five-star rating. We’re glad our technicians took extra care to pinpoint and address each problem on your 2021 Ram 1500. It’s rewarding to know the thorough troubleshooting brought back those hands-on memories from your mechanical days.

February 10, 2026

My service rep, Stephanie was very informative and kept me up to speed on what was going in during my service. More

by DBESANCON.BCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Feb 10, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear you felt well-informed during the service on your Ram 1500. Thank you for noting the clear communication from our service team. We look forward to helping with your next visit.

February 07, 2026

Excellent service, Stephanie Sullivan is terrific. I am one happy customer, I enjoy going to your dealership! More

by Kgrant5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Jiminez
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Feb 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s wonderful to hear you enjoyed your service experience and find our team terrific. Thank you for trusting us with your Dodge Challenger. We look forward to your next visit.

Feb 07, 2026 -

Kgrant5000 responded

Thanks again for taking care of me, your customer! I wish Metro CDJR much success!

February 07, 2026

Matt was very attentive. And explained everything simple to understand . Car came out clean like it went in More

by ANGELMARTINEZ1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service department
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Feb 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted our service team provided attentive care and returned your Mitsubishi Outlander in spotless condition. It’s great to know the explanations were easy to follow. We look forward to working with you again.

February 06, 2026

staff was curtious cost was very high. work was done very quickly.Michael was very helpful More

by ROBDALE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Harney
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Feb 08, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 06, 2026

Always a pleasure, staff is friendly respectful and curtious! Was super glad to see my guy Steve Longo, he is the BEST!! More

by jbeamon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Longo
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Feb 06, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for your kind feedback. We’re thrilled our staff provided friendly and respectful service. We appreciate the opportunity to care for your Chrysler 300 and look forward to welcoming you back.

February 05, 2026

Great customer service as well as helpful. Reasonable wait time. Explanation of services recommended was good. More

by WENDYJONSHELDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sullivan
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Feb 05, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. We’re pleased our service team provided clear explanations for the recommended work on your Ram 1500 and kept your wait time reasonable. We look forward to helping you again.

February 05, 2026

Metro-Jeep was the first dealership in 2 years that we felt comfortable with the salesperson and who did not push there cars on us. We love our Grand Cherokee Overland. Kevin was knowledgeable and listene More

by hoosac
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s wonderful to hear you felt at ease throughout the process and that Kevin took the time to understand your needs. We’re glad the trade-in value and purchase worked out better than other offers. Enjoy every mile in your Jeep Grand Cherokee Overland and thanks for sharing your experience.

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