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Metro Ford Miami

Miami, FL

4.9
854 Reviews

9000 NW 7th Ave.

Miami, FL

33150

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Showing 854 reviews

August 09, 2025

Excelente servicio, trato amable, precios justos y proceso rápido. Muy satisfecha con mi compra aquí. More

by adrileyva69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
José Milian , Danny Marks
Aug 10, 2025 -

Metro Ford Miami responded

Hola, ¡nos alegra haber contribuido a que tu experiencia fuera positiva! Si tienes alguna otra necesidad o pregunta, estaremos encantados de ayudarte. ¡Buen viaje!

August 07, 2025

Bait and switch. List new Bronco at one price, then flat out do not honor the price listed. They list the Ford incentives on their site and tell you no they will n More

by Justinb491
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Gabriel
Aug 10, 2025 -

Metro Ford Miami responded

Bait and switch in car sales is a misleading practice where a dealer advertises a desirable vehicle at a low price but fails to honor that price once a buyer shows interest. Buyers should carefully read disclaimers for details on additional fees, rebates, incentives, and the conditions to qualify for the advertised pricing. Misunderstandings may arise from not qualifying for advertised discounts, which you did not, so it's essential to verify all terms before engaging with the dealership. Maintaining respectful communication ensures smoother transactions and possible resolution if issues occur, which you did not do as well.

Aug 10, 2025 -

Justinb491 responded

Nope, no misunderstanding. You have the prices listed on your website, you have the incentives listed on your website. Your sales person would not honor them. You show your dealer discount, you show the Ford incentives, Gabriel flat our told me she would not honor the prices or incentives. That is called BAIT & SWITCH> That is illegal in the state of Florida. You know what she did, I sent you the screenshots of the text with her. Metro Ford Miami uses false pricing to get people to call or come in, then lie and switch the price. That is called bate and switch, that is not a lie or libel. That is a fact, again if you would like I will gladly post the text thread on this response. I already sent them to you

Aug 10, 2025 -

Justinb491 responded

Jeep Competitive Conquest Bonus Cash -$2,000 You have it listed with the Bronco pricing, Gabriel told me NO when I asked if she would honor it. Walker Ford site lists everything just like yours, amazing when I asked for the out the door price and told them I own a Jeep they included the Jeep incitive.

Aug 12, 2025 -

Metro Ford Miami responded

Justin, to not give you the rebate does not make sense because we get it back from Ford Motor Company. I am not sure where the breakdown in communication was but we are truly sorry for not being able to make a deal with you. We are happy you were able to get the deal you were looking for.

Aug 12, 2025 -

Justinb491 responded

If you email me I’ll gladly send the screenshot of the conversation. I don’t get it either. Funny thing is it’s back to the lower price again on the site.

August 06, 2025

Alex McDonald at Metro was awesome and he got me a deal I could not refuse on a Ford mustang that I love. Thank you so much. Make sure to ask for Alex More

by Tom
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Aug 08, 2025 -

Metro Ford Miami responded

Hi Tom, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 30, 2025

Im a repeat customer and got another great vehicle and great work from my trusted sales man Alex McDonald. I see Alex at Metro Ford for all my vehicle needs everytime More

by RicK
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Jun 30, 2025 -

Metro Ford Miami responded

Hello Rick, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 29, 2025

The salesman Alex McDonald was super fantastic and made my transition from a Mach-E to an F-150 Lightning seamless. He listened to my needs, answered all my questions, and delivered great service from star More

by Abby
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Jun 30, 2025 -

Metro Ford Miami responded

Hello Abby, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

June 20, 2025

Metro Ford, service advisors who answer the phone are very rude. My company had has 20 commercial F350 trucks all new from 2023 to 2025; so that's a lot of business your dealership could lose. I called More

by piersw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not known, they didn't give a name, tall skinny guy.
Jun 24, 2025 -

Metro Ford Miami responded

Unfortunately it sounds as though you were misinformed. Please come in we can take the pictures and submit to Ford. it will only take a few minutes for this process. Please see Josh in Service.

June 19, 2025

They gave me a deal that I couldn't refuse! Thank you Mr. Daniel Marks. More

by williethebeeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A.M.
Jun 20, 2025 -

Metro Ford Miami responded

Hello Willie, it was great to see you. I am happy we were able to get you the F150 you desired. See ya soon!

June 18, 2025

Fernando and Melanie in the service department are the best always making sure I'm taken care of with the best customer service. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando, Melanie
Jun 20, 2025 -

Metro Ford Miami responded

Hello Vanessa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

May 31, 2025

I recently purchased a new Ford Expedition and I am very happy with the experience. The vehicle is spacious, powerful, and perfect for my family needs. My salesman Alex McDonald was knowledgeable, honest an More

by George
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Jun 01, 2025 -

Metro Ford Miami responded

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

May 30, 2025

had a fantastic experience working with Sandra at Metro Ford! She was knowledgeable, patient, and truly went above and beyond to make sure everything went smoothly. Not only was she professional and attent More

by DavidPriscal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra
May 30, 2025 -

Metro Ford Miami responded

Hi David, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!