Metro Ford
Chicago, IL
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This is the dealership that I purchased my car from in 2018. I had great service then and I have continued to have great service in the service department. 2018. I had great service then and I have continued to have great service in the service department. More
Always a good and pleasant experience I have done business with Metro Ford for the last 25 years be it buying a car or servicing my vehicle. My experiences with Metro have always been plea I have done business with Metro Ford for the last 25 years be it buying a car or servicing my vehicle. My experiences with Metro have always been pleasantly done with professionalism and fairness be through a purchase or service. The people at Metro are courteous, fair-minded and they own their stuff by being attentive to their customers needs. It is a rare occasion if I did not come away satisfied. More
last year I left a good review but this time I am so disappointed, Jason was below expectations and I did not feel you guys care about safety. I asked Jason to check a couple of things on my car, his re disappointed, Jason was below expectations and I did not feel you guys care about safety. I asked Jason to check a couple of things on my car, his response to everything is if you want is to check you have to pay upfront. So nothing got checked a water leak on my trunk, the weird noise coming out from the a/c.. didn't get my wheels rotated because according to you guys the nuts where so tightened and if I wanted I had to pay another $130. The clutch was still under warranty and I mention to Jason a weird noise like last year and he said is all good, like when I asked him to check my filter and he said the filter was still good. Seriously? I haven’t change the filter in two years. So basically I paid for the works just to change my oil and a sensor, everything else was not checked and Jason didn’t even cared to return my last call. Thanks for wasting my time More
Friendly and very accommodating. Got me in right away for my recall. Very pleased. Quick and easy, I'll be back in the future for repairs. my recall. Very pleased. Quick and easy, I'll be back in the future for repairs. More
GREAT SERVICE Planning a long road trip so I requested a thorough check and I'm glad we did they advised me of service my old Ford Taurus needed we agreed. The work Planning a long road trip so I requested a thorough check and I'm glad we did they advised me of service my old Ford Taurus needed we agreed. The work was done in a timely and quality manner. More
truck sevice the sevice was good but the time is not now that is so busy so make sure you have appintment 3 1/2 hour just for oil change. the sevice was good but the time is not now that is so busy so make sure you have appintment 3 1/2 hour just for oil change. More
Service department did not discuss the concerns with my vehicle after service that revealed a serious concern with vehicle's performance. I was promised a return call/email but I have yet to be contacted f vehicle after service that revealed a serious concern with vehicle's performance. I was promised a return call/email but I have yet to be contacted for a resolution More
Great Service I always get great service here. I have no problem recommending Metro to friends. Th wait time was not bad, and the employees know the meaning of serv I always get great service here. I have no problem recommending Metro to friends. Th wait time was not bad, and the employees know the meaning of service. More
This dealership is improving. Customer service was excellent. I went in for an oil change, the wait was shorter than before. Keep up the good work. excellent. I went in for an oil change, the wait was shorter than before. Keep up the good work. More