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Metro Ford of OKC
Oklahoma City, OK
2,593 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,593 reviews
January 09, 2021
Charles was great. He listened to my needs and got me into the exact vehicle I wanted. Charles was very knoledgeable. Mike and Patrick in finance were great too. Thes guys rock! into the exact vehicle I wanted. Charles was very knoledgeable. Mike and Patrick in finance were great too. Thes guys rock! More
by wilsodav74
January 08, 2021
“It’s nice to go somewhere where you’re treated as a friend. They helped with all I needed to make sure I was satisfied.” this was my review when I thought everything was great! Well guess what it wasn’ friend. They helped with all I needed to make sure I was satisfied.” this was my review when I thought everything was great! Well guess what it wasn’t... I’d you are a person like me that appreciates good customer service than don’t bother going here... after this review I posted things went down hill quickly... first, I had to verify with sales rep why I haven’t received anything in the mail or email in regards to loan.. come to find out he was fired.. why oh I’ll tell you why probably because he failed to get the loan properly approved.. second they try I again I’m like ok I’ll go ahead and do more inquiry because it wasn’t anyone’s fault but his for not following up properly.. third the “new” 2020 explorer had already a sensor issue. So it was sent to service. Ok fine right? No not fine the bank didn’t approve the amount so I said fine I’m done trying. So I go back to return the loaner because I’m not a person that would take advantage of anyone. So I get there get my trade in. Call for my down payment return. Guess what they deny the refund because they did work to my explorer.. (trade in) so how is this my fault I not once authorized any of it. Plus who works on a car they don’t own yet without the approval of the owner!? It had a lien still so they didn’t have to do anything! That was on them. If you are reading this let me make the choice for you don’t go to Metro Ford of OKC. Even during covid they prefer to be sharks than an actual small owner dealer.. Choose anywhere else even if you pay more. When dealing with customers non stop this ain’t the way they should be treated. I’ve been with this spot since 2012 when it was David stably and let me tell you after this I’m done! I’d rather over pay. It’s a shame my down payment has to pay for their electricity! Don’t you make enough with the recalled filled cars y’all sell to innocent people that don’t know any better!? It’s a shame. More
by Imelda
Verified CustomerEmployees Worked With
Lane , Charles Waddle, Layne Liles
January 08, 2021
No tricks, no dance, straight forward. Respected !!! Thanks Linda and Mike. I am a man of few words, how much more can I say when I say RESPECTED !!! Thanks Linda and Mike. I am a man of few words, how much more can I say when I say RESPECTED !!! More
by Sam
January 07, 2021
My "two" hour tire rotation and oil change turned into a 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I d 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I dropped it off at 11 a.m. and did not get it back till 11:30 a.m. the next day. Did not receive a single apology or real explanation for why it took so long. Friendly people, but ill try one of the other Ford dealerships next time. More
by Adam
Employees Worked With
Ryan Prickett
January 07, 2021
EVERYTHING ON PURCHASE HANDLED REAL WELL. PRICE WAS GREAT. CUSTOMER SERVICE WAS GREAT. I WILL RECOMMEND TO OTHERS TO BUY THEIR NEXT VEHICLE AT METRO FORD GREAT. CUSTOMER SERVICE WAS GREAT. I WILL RECOMMEND TO OTHERS TO BUY THEIR NEXT VEHICLE AT METRO FORD More
by elspecht
Employees Worked With
January 07, 2021
I have not been there for a new car. Already filled out service review. If I am not satisfied with any experience, Metro will know before I leave or next day. Quit sending these to me service review. If I am not satisfied with any experience, Metro will know before I leave or next day. Quit sending these to me More
by ANDY.NEWBERRY37
Employees Worked With
No names are familiar. I think I spoke with a Lois.
January 07, 2021
Metro Ford was great. Charles Waddle, the sales rep that worked with me was great also. He was very pleasant and knowledgeable of the vehicles that I was looking at. They even called me the day after I fina worked with me was great also. He was very pleasant and knowledgeable of the vehicles that I was looking at. They even called me the day after I finalized my deal and told me that they had found me a better finance rate and had new paperwork brought to me to sign. Wonderful overall experience!! More
by TJISWRIGHT14
Employees Worked With
Charles Waddle, Gabriel Tucker
January 05, 2021
Excellent salesman and selection. Spent time and explained all questions. His boss was also very attentive and was easy to get finance done and on our way explained all questions. His boss was also very attentive and was easy to get finance done and on our way More
by JIM_RUDD
January 02, 2021
Giovanni in sales was amazing. Gabriel in finance was very polite and went out of his way to make sure we walk out with the car, he also gave us amazing financial advice. Gabriel and Giovanni gave us suc very polite and went out of his way to make sure we walk out with the car, he also gave us amazing financial advice. Gabriel and Giovanni gave us such a great experience. Unfortunately, when I came to some repairs on the vehicle, not all of them were completed. When bringing it up to management’s attention all I was told is “I will be right with you”. Approximately 30 minutes later I was still waiting. I ended up leaving and I will be looking to fix those issues elsewhere. More
by BRIANJOSEPHRAMOSLIZANO
January 01, 2021
Mr. John Harvey took great care of me! After the sale the team helped me get the trailer brake controller software update completed at the last minute on New Year’s Eve. Thank You! team helped me get the trailer brake controller software update completed at the last minute on New Year’s Eve. Thank You! More
by WAYNE.FERNOW
Employees Worked With
John Harvey
