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Metro Ford of OKC
Oklahoma City, OK
2,625 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,625 reviews
November 25, 2020
The team took the time to help me understand the procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of th procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of the day, the team quickly addressed the problem and got me on my way. All patience and kindness. More
by SML
Verified CustomerEmployees Worked With
Angela Dealand
November 25, 2020
I bought a platinum warranty for at least 4K when I bought my car and when I come in for my free oil change, I am recommended a thousand dollars in work for upkeep. It makes me very worried to think I bought my car and when I come in for my free oil change, I am recommended a thousand dollars in work for upkeep. It makes me very worried to think I have to spend this much money to maintain my car and at the same time the warranty doesn’t seem to cover anything. How am I supposed to feel covered and or satisfied when I still have no clue as to what I paid for. And I live so far away and wish I could get my service at my local Ford dealership. I was not aware I would have to return to this location only at time of purchase. More
by mikedonburt
Employees Worked With
Jim Arnold, Angela Dealand, Richard Unrein, Elisha Walker, Ryan Prickett
November 24, 2020
I brought my truck in last week to have a few issues serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford did for FREE. While my truck was at Metro Ford, I requested a quote for the trade-in value of my truck. The sales manager offered $500 for my 2013 F-150 King Ranch. I was incredibly insulted and had to take a moment to make sure it wasn't a joke. I can't even buy a bicycle for $500, let alone a King Ranch truck. Because I was faced with a pricey repair (nothing that would cause them to value my truck thousands of dollars below its actual market rate), I feel that Metro Ford viewed me as desperate and ignorant and attempted to take advantage of me. Thankfully, I am neither of those things. I took my truck to get repaired elsewhere and will never give Metro my business again. I attempted to reach out to customer service and the General Manager in order to give them the opportunity to apologize and explain themselves before I decided to post a public review, however, I received no response. Oddly enough though, I am still receiving cold calls and emails several times a week despite requesting to be removed from their call lists. Lastly, the service department should be made aware that their offices are NOT sound proof. While I was sitting in the lobby, one of Metro Ford's employees was on a personal phone call and made several homophobic comments towards the person on the other line. I was astonished at the unprofessionalism that I was faced with at Metro Ford of OKC. More
by 500dollarTruckman
Employees Worked With
Ryan Prickett
November 24, 2020
Always get great service, no reason to ever take my fleet vehicles to any other Ford dealer for service. Ryan is always awesome and gets my cars out. vehicles to any other Ford dealer for service. Ryan is always awesome and gets my cars out. More
by thomas.davidson
Employees Worked With
Ryan Prickett
November 24, 2020
Poor customer service, Ran my credit after I told them many times not too. They’re all about taking money and not delivering the car. many times not too. They’re all about taking money and not delivering the car. More
by erikishmael
Employees Worked With
Other Employees :
Markennia Turner, David Blakeney, Gabriel Tucker, Cody Crelia
November 23, 2020
Everyone was friendly and cordial. I'm not big on buying cars but overall it was a good experience. I think the car is awesome. cars but overall it was a good experience. I think the car is awesome. More
by SCOTT.COPELIN@OKC.GOV
November 23, 2020
Chris Derrick took great care of me, second vehicle I’ve bought from him at Metro Ford!!! Very pleased with my experience at this dealership!! bought from him at Metro Ford!!! Very pleased with my experience at this dealership!! More
by ANR3715
November 23, 2020
salesman, mngr and finace dept are all easy to work with and straightforward. I would shop at metro again and tell others about my experience and straightforward. I would shop at metro again and tell others about my experience More
by LWEDMAN
Employees Worked With
Averie Tucker, Gabriel Tucker, Michael Brad Hinkle, Johnny Mahsetky
November 20, 2020
salesman and managers were likeable and easy to deal with every time. finance dept was knowledgeable and curtious. showroom was nice. as usual, the paperwork is too much. every time. finance dept was knowledgeable and curtious. showroom was nice. as usual, the paperwork is too much. More
by LWEDMAN
Employees Worked With
Johnny Mahsetky, Michael Wilkerson
November 20, 2020
After getting past the haggling over advertises price vs the pricing at time of sale my experience was great. I will be a return customer but will print the online sales advertisement first so that there ca the pricing at time of sale my experience was great. I will be a return customer but will print the online sales advertisement first so that there cannot be any shady price adjusting. More
by DILLOW_CHRIS
Employees Worked With
Patric Watson , David Blakeney, Juan Ibarra
