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Metro Ford of OKC
Oklahoma City, OK
2,627 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,627 reviews
October 01, 2020
Overall our experience has been less than expected. We've not had returned calls. Our salesman wasn't honest and apparently only wanted a sale. We had to purchase brakes (which had we been told we were being not had returned calls. Our salesman wasn't honest and apparently only wanted a sale. We had to purchase brakes (which had we been told we were being charged an outrageous amount we would have taken the car to my dad who is a mechanic). I don't feel we should have paid anything for brakes. That should have been taken care of prior to the car being placed on the lot. We question many things on the car and were told it hadn't been detailed and the stuff would get taken care of, none of it did. I'd give Patrick 100 stars if I could. He has been amazing to work with and very helpful. He has even helped with things he should have never had to handle. He truly wants to do what is right for your customers. More
by SNIX.1977
Verified CustomerEmployees Worked With
Patrick Watson, Erron Lacour
September 30, 2020
I've been coming to Metro Ford OKC for over 2 years now. The service of the customer service has gone south since the recent change of representatives. The last few times have made me question if I want to The service of the customer service has gone south since the recent change of representatives. The last few times have made me question if I want to come back. The customer/employee relation isn't there like it was give or take a year ago. One instant I took my car to get its oil changed and whoever changed my oil left mud in my car, another instant the oil life was not reset on the car itself and that made me question if the job is being done. Finally a third instant that occurred on 09/28/2020 the oil was changed and the sticker that indicates when the car is due back again for another change was not put on the car. At this point, this is 3 incidents that have occurred back to back and I no longer feel comfortable with the effectiveness of the work with Metro Ford OKC. More
by BRUCE.ADAMS1996
Employees Worked With
I don't recall the name of the employee
September 30, 2020
Horrible service, poor communication, charging for services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location aga services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location again More
by chaffnerdds
Employees Worked With
Jim Arnold
September 30, 2020
Was in and out in about an hour and a half, which was my goal. Linda was mindful of my time and worked to get it done quickly. goal. Linda was mindful of my time and worked to get it done quickly. More
by SmokeyOkiesCannabis
September 29, 2020
They were absolutely lovely and did a wonderful job. 5 Stars out of 5!!! I will recommend to my friend and my mom and other friend. Stars out of 5!!! I will recommend to my friend and my mom and other friend. More
by Mspidell
Employees Worked With
Jim Arnold, Angela Dealand, Richard Unrein
September 29, 2020
Lee was very helpful from the very beginning. I am very busy and did not know what I really wanted or needed. He was never in a rush and I highly recommend him wherever he is at! busy and did not know what I really wanted or needed. He was never in a rush and I highly recommend him wherever he is at! More
by Josmartinz
Employees Worked With
Lee Lagan
September 29, 2020
Excellent service and the repairs were made in the time frame that was promised. The price was exactly what was quoted. Will use them again. Dealt with Daniel and Richard frame that was promised. The price was exactly what was quoted. Will use them again. Dealt with Daniel and Richard More
by david.baker
Employees Worked With
Richard Unrein
September 29, 2020
You over charged me and didn't perform the services on the invoice. You also keep contacting me when I request that you stop, it appears you don't have a "Do not call list" or respect my wishes. the invoice. You also keep contacting me when I request that you stop, it appears you don't have a "Do not call list" or respect my wishes. More
by ddillingham
Employees Worked With
Jim Arnold
September 29, 2020
Very pleasant. I had brake problems and had only had the car for two weeks. They fixed the problem and didn’t charge me. What a relief!! car for two weeks. They fixed the problem and didn’t charge me. What a relief!! More
by BLJENNINGS44
Employees Worked With
Jim Arnold, Richard Unrein
