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Metro Ford of OKC - Service Center
Oklahoma City , OK
968 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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968 Reviews of Metro Ford of OKC - Service Center
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September 24, 2025
Dropped my car off on a Thursday called on Tuesday to check the status cause I hadn’t heard from anyone that hadn’t even looked at it on Friday. I still hadn’t heard from him. I showed up they couldn’t f check the status cause I hadn’t heard from anyone that hadn’t even looked at it on Friday. I still hadn’t heard from him. I showed up they couldn’t find where the rattle was coming from. I had to go to on a test drive with them. They told me I’d be ready Saturday or Monday. It was Tuesday before it was ready and when I picked it up, it was filthy. Had bird crap all over it because it was parked under a tree and left outside the whole time. The communication there is terrible and I will not bring my car back there other than oil change. More
by SHELEWALKER
Verified CustomerEmployees Worked With
September 20, 2025
You could call but not get an answer back. Would call a lot and no body would answer the phone. Would call a lot and no body would answer the phone. More
by kmashburn1
September 17, 2025
Great they started using text to communicate. . However the communication wasn’t great but I’m sure they are overwhelmed at times . However the communication wasn’t great but I’m sure they are overwhelmed at times More
by Sooner73239
September 11, 2025
It's just so easy. I won't ever get my worked on any other way. The mobile service is so fast, customer service is attentive and efficient, and I get my car back with I won't ever get my worked on any other way. The mobile service is so fast, customer service is attentive and efficient, and I get my car back within the day. Tori is a great advisor and I loved working with her. More
by whitleybone
Employees Worked With
Torri
September 10, 2025
Good quality explaining everything about the car. Going over the paper work with me. Has a good communication with his customer Going over the paper work with me. Has a good communication with his customer More
by rys7561
Employees Worked With
September 10, 2025
Had a great first time experience and I appreciated my Service Rep Denise Anderson for keeping me informed on the time frame Service Rep Denise Anderson for keeping me informed on the time frame More
by loriehargus
Employees Worked With
September 04, 2025
Excellent service! Zach did amazing as well as the gentleman who prepared all of our documents! Highly recommend! Zach did amazing as well as the gentleman who prepared all of our documents! Highly recommend! More
by rpunley
Employees Worked With
September 02, 2025
Horrible experience. Had my vehicle for 14 days, never even looked at it for 5 days could not get any answers on what they were doing or going on, noone called me. Voicem Had my vehicle for 14 days, never even looked at it for 5 days could not get any answers on what they were doing or going on, noone called me. Voicemails left for service manager and facility manager, neither called me back. Was promised it would be done by 5 o clock on a wednesday, we stayed in okc all day waiting and then it wasnt done and noone called. Will never go back. More
by kellyspringer0
Employees Worked With
Other Employees :
Don’t remember names, Frank Lopez?
August 30, 2025
Salesperson helped us find the right vehicle for us. They never pressured us to buy something above our budget or make a quick sale. They never pressured us to buy something above our budget or make a quick sale. More
by a.n
