Metro Ford of OKC - Service Center

Well, first they did extra services that I didn’t want or ask for. I have metro service agreement and they were only supposed to do what was covered by that. Then I had a recall on my Roush truck. I have own ask for. I have metro service agreement and they were only supposed to do what was covered by that. Then I had a recall on my Roush truck. I have owned multiple Roush vehicles and this dealership is just not up to par as say, five star Ford in Dallas. They made a copy first time I came in and told me we could get that fixed when I came in for my first oil change. Well when I came in the first person said no problem. When I picked up my truck they did stuff I didn’t ask for like a fuel treatment but didn’t fix the recall part. The lady that helped me at the end was very frustrated being this all just fell in her lap and she didn’t know what was going on. She made a copy and told me she would call me. It’s been two weeks now and I still haven’t heard back from her. This dealership and service dept has been a let down!!! More

I have used this service for 7 or 8 years. It is not as good as it once was. I am unhappy with the employees and the quality of the work. May not use again. I find them very difficult to communicate with. good as it once was. I am unhappy with the employees and the quality of the work. May not use again. I find them very difficult to communicate with. Requires multiple phone calls to find out about your vehicle. The employee I dealt with this time was downright rude. I also suspect that my problem was as simple as adding some coolant, but ballooned into a much larger bill. More

Had a great experience. I would highly recommend them. Did a great job, kept me informed along the way. My vehicle was ready when they said it would be. Denise was great Did a great job, kept me informed along the way. My vehicle was ready when they said it would be. Denise was great More

Cecily was awesome! How refreshing to have someone acknowledge you when pull into the service Dept. She was professional and very attentive to my issues. Because of her I will go back. acknowledge you when pull into the service Dept. She was professional and very attentive to my issues. Because of her I will go back. More

Took my truck in for service and they had it fixed quickly so I could continue business. I don't plan on using anyone else for my repairs quickly so I could continue business. I don't plan on using anyone else for my repairs More

Denise was very friendly and informative. Quality service. Suggested repairs were easily reviewed from home during my service appointment. I will continue to return to this service center. service. Suggested repairs were easily reviewed from home during my service appointment. I will continue to return to this service center. More