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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
894 Reviews

894 Reviews of Metro Ford of OKC - Service Center

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June 03, 2021

Very good experience with everyone here. I purchased my vehicle here and have had it serviced here for the past 35,000 mile. Great people and great service. I would definitely recommend them to anyone I k More

by superbgdaveok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Arnold, Richard Unrein, Kevin Steffensen, Lois Quintero, Courtney Lester, Christopher Rutledge, Daniel Ybarra
June 02, 2021

Left my door and console a greasy mess and left the seat cover and tags in truck. The quality rating system doesn’t make any sense. More

by robertb.0985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Metro Ford of OKC responded

Hello, Robert. We pride ourselves on providing the best experience to each of our customers. We are terribly sorry you did not have a good experience. If there is anything we can do to make it right, please give us a call at (405) 438-3330.

May 31, 2021

Very knowledgeable salespersons. Chris Derrick was awesome as well as helpful!Chris notified me about a vehicle that he knew that I had been looking for and we had a Deal! More

by Bobby317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Derrick
May 29, 2021

I am very impressed with all the great people at this shop. They really went to bat for me when I had a warranty issue. Everyone from Lois my service advisor, the service manager and even the General Ma More

by superbgdaveok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Arnold, Richard Unrein, Kevin Steffensen, Lois Quintero, Courtney Lester, Christopher Rutledge, Daniel Ybarra
May 27, 2021

I pulled in and we felt like we were family. It was and still is a pleasure to go in and talk with the service people More

by fuzzelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Koehn, Courtney Lester
May 26, 2021

Bought a 2019 Mustang GT. On day 2 the check engine light came on. Service dept. Christopher and my Salesman Andrew worked very hard to get my car taken care of. More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Rutledge
May 26, 2021

Dealership lied about several things on the sale contract for my vehicle and promised free oil changes, only to find out I am still paying on service visits. More

by Miguel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lois Quintero
May 27, 2021 -

Metro Ford of OKC responded

Hello, Miguel. We are sorry that your experience wasn't up to your expectations. Please give us a call so we can discuss this further. We are not happy until you are happy so we would like to make this right. Our number is (405) 438-3330.

May 25, 2021

Had vehicle serviced but didn’t check for recall and now. Have to bring back in for recall. A little frustrating. Service dept seemed to do everything else. More

by jodquist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
May 25, 2021

They were quick and friendly. Everything was completed and they informed me on the fords pass rewards program. Everyone was great! Thanks for the service! More

by geordantolley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Good service. Remindful if needed services without being too pushy. Researched my parts request, checked with the parts dept, and quickly replied to me with the needed answers. More

by MCMAHAN77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Lester
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