Metro Ford of OKC - Service Center

In this opportunity my experience wasn’t good. I went there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for life because I bought my car last year. She agreed and accepted the car. When I went back to pick my car up I was being charged for the oil change. When I kindly ask for an explanation for the bill, Courtney with a rude attitude and withour her mask worn properly came to the counter and asked me what did I wanted to know. I explained and she took the bill to an office and asked for help loudly saying - I don't know why is he saying he has oil change for life. After 20 min correcting the bill, she apoligizes and tried to excuse herself saying it was her third day. I don't need to be working for years in a company to understand the hospitality necessary in the customer service deparment, to know the covid regulations during a pandemic and to ask for help when you obviously need it in the beggining of a new job. Even though the unprofessional way Courtney handle the problem, the cashier was very professional and kind. She detected how upset I was and how much I was waiting and she offered me coffee and small talk to calm me down. More

Bottom line: They sold me the truck I wanted for the price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance offi price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance officer was awesome! I would do it again! More

I’ve been bringing my truck to Metro for about three years now. They always take care of me and I always receive great service! Will definitely return! years now. They always take care of me and I always receive great service! Will definitely return! More

It was not the service I had had before or expected this time. I will have to think about returning. brought the car in - with appointment - at 7:!5 am. I did this so it would be first on the rack and finis time. I will have to think about returning. brought the car in - with appointment - at 7:!5 am. I did this so it would be first on the rack and finished in a timely manner. It was routine work to be done. It was not finished late afternoon and I mentioned that and was told - well it was a slammed day. My car was not a slammed issue and this did not apply to me!!! I was not pleased with leaving after 5 pm. Again it was a routine workup. Marjory Feighny More

Two hours for an oil change and tire rotation is ridiculous, especially with an appointment. I can do it faster in my driveway at home. ridiculous, especially with an appointment. I can do it faster in my driveway at home. More

Excellent experience all around! The service department personnel are professional, friendly and knowledgeable. I will definitely be taking all of my family vehicles here for service in the future. personnel are professional, friendly and knowledgeable. I will definitely be taking all of my family vehicles here for service in the future. More

I Had the oil changed and now have oil leaks on garage floor. I also had tires rotated and pressures were not checked as they were low and still are, but no action was taken. floor. I also had tires rotated and pressures were not checked as they were low and still are, but no action was taken. More

Metro Ford did a great job of being timely, efficient and accommodating in inspecting my Ford F-150. Their professionalism and service is commendable. Good Metro Ford!! accommodating in inspecting my Ford F-150. Their professionalism and service is commendable. Good Metro Ford!! More

One of the worst places to get work done on a vehicle ever. Went in for a full service check up knowing it had problems expecting to get back a full list od repairs and instead i got my truck back with ever. Went in for a full service check up knowing it had problems expecting to get back a full list od repairs and instead i got my truck back with the same issues it had coming in. I will be in to speak with a manager to resolve this issue. No one should have to be put to the mercy of a commercial vehicle being just ok when your not only putting your life at risk but the others around that your suppose to be the one helping. More