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Metro Ford of OKC - Service Center
Oklahoma City , OK
895 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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895 Reviews of Metro Ford of OKC - Service Center
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June 18, 2020
Shocked about the price! I have been using Metro Ford since 2014 when I bought my Escape. I now own a 2018 F-150 that I took in for an oil change. I was greeted fairly soon u I have been using Metro Ford since 2014 when I bought my Escape. I now own a 2018 F-150 that I took in for an oil change. I was greeted fairly soon upon arrival. I told Denise Anderson that I was there for an oil change and would wait there. She said that there were 2 in front of me. I said ok and got out of my truck and went to the waiting area. The work did not take too long. Denise came and got me when the job was done and took me to the counter to pay. I was SHOCKED to see the charge! It was quite an increase from the last time that I had an oil change. I asked her about it and she told me that it was because of COVID. I was charged about $15.00 extra for nothing that I saw would justify the charge. I am not sure why the increase in price because I did not see any extra precautions being taken. No one was wearing masks or gloves. Nothing was shared that they took any precautions with cleaning my truck. I feel that I was taken advantage of because of the situation we are in right now. I feel that if there was an extra charge for COVID-19, I should have been made aware of it BEFORE the work was done. I am definitely looking around for another dealership to take my business to. I buy a new vehicle about every 4 years and I will not be coming toMetro Ford to buy my next one. I will not be recommending Metro to anyone. More
by RPARKER8
Verified CustomerEmployees Worked With
June 17, 2020
I have bought Ford pickups in this area since 1998 first was at Reynolds ford that was across the street form Metro Ford now. I started buying brand new Fords in 1988 and have every since. The service was g was at Reynolds ford that was across the street form Metro Ford now. I started buying brand new Fords in 1988 and have every since. The service was great on getting me back on the road. I learned that a warranty that is not from Ford is worthless and ending up paying out of pocket that Ford would of covered. Thank You More
by KSMITH31653
Employees Worked With
June 15, 2020
Went in for recall service that had been scheduled for 7:00am just to find out that the technicians that handled this service did not get in til 8:00am... I was just going to sit there drinking coffee unt 7:00am just to find out that the technicians that handled this service did not get in til 8:00am... I was just going to sit there drinking coffee until the technician arrived and took care of it, but they had one of their other technicians (Jessica Turner) take care of the issue and got me out by 8:00am. More
by sbpiz68
Employees Worked With
June 13, 2020
Great service and Denise was awesome and kept me updated with the process all along! I got a lot of work done on an older truck, and am very satisfied with the time and quality of service that Denise and t with the process all along! I got a lot of work done on an older truck, and am very satisfied with the time and quality of service that Denise and the service department provided. More
by KLINT.KEEVERT
Employees Worked With
June 12, 2020
Very poor customer service . New car was taken in to get horn fixed plus paint chips . Car was returned absolutely filthy with grease hand prints all over inside and out. And paint chips looked like they we horn fixed plus paint chips . Car was returned absolutely filthy with grease hand prints all over inside and out. And paint chips looked like they were filled in with a black magic marker . More
by wlokcok
June 11, 2020
Great service! It was easy to make an appointment, my car was ready on time. Friendly staff! Everyone in the department worked together to accommodate me. was ready on time. Friendly staff! Everyone in the department worked together to accommodate me. More
by yuliyagriffin
Employees Worked With
June 10, 2020
Customer service and experience top notch! Everyone was great! Friendly and helpful! Manager Jim Arnold also came out to introduce himself! I’ve been coming here for many years! great! Friendly and helpful! Manager Jim Arnold also came out to introduce himself! I’ve been coming here for many years! More
by VITOSOKC
June 09, 2020
Horrible service. Will not be going there again. Took my truck to get checked only to find out that it needed an additional check to verify what was really wrong. That made no sense because the service rep truck to get checked only to find out that it needed an additional check to verify what was really wrong. That made no sense because the service rep ended up telling me what was wrong without the second test. Rip off!!!! More
by MARTINEZDANIELA2014
Employees Worked With
Employeee not listed
June 08, 2020
Engine light issues My engine light came on so I took it in to be looked at. After running the test, there were 3 parts that had to be replaced. Even though it was rath My engine light came on so I took it in to be looked at. After running the test, there were 3 parts that had to be replaced. Even though it was rather expensive, it is now fixed and hopefully my car won't have any other major issues for a while now. Knock on wood! Denise kept me informed and took very good care of me. Thanks! More
by ROBMORRISON222
Employees Worked With
June 05, 2020
I had an 12 :00 appointment to get first service, oil and filter change. Arrived at11:45am and did leave until around 2:30. To much time to wait when you have appointment time. filter change. Arrived at11:45am and did leave until around 2:30. To much time to wait when you have appointment time. More
by jd.gardner Don Gardner
Employees Worked With
