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Metro Ford of OKC - Service Center
Oklahoma City , OK
927 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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927 Reviews of Metro Ford of OKC - Service Center
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July 11, 2020
I feel like they need to communicate more with the customers. Then keeping the customers more informed about the ordered parts. They should be the ones who's calling the customer instead of the cust customers. Then keeping the customers more informed about the ordered parts. They should be the ones who's calling the customer instead of the customer having to call them to find out if the part has come in. If you leave your car in for service that day at least they should call you and keep you informed on how it's going, if you're going to be able to get your car at the end of the day, I just feel like that communication is just real bad. I also feel like your phone system is very bad because they play phone tag with you a lot and then they tend to hang up on you. More
by JAYLA20103
Verified CustomerEmployees Worked With
July 08, 2020
Always a smile on there faces and very helpful to everyone. Thank you for for my oil change. Wanted to have my truck washed but, the guys weren’t there this time. But all is good maybe next time. everyone. Thank you for for my oil change. Wanted to have my truck washed but, the guys weren’t there this time. But all is good maybe next time. More
by gwenrobison85
Employees Worked With
July 07, 2020
They need mechanics that take pride in their work. There was grease all inside our Roush Jackhammer and outside places where it shouldn’t be. was grease all inside our Roush Jackhammer and outside places where it shouldn’t be. More
by Lydia17
Employees Worked With
July 03, 2020
Near perfect service Very pleased with the service I received. My only complaint is that even though I had an appt, had received an email and a text to confirm, I was not Very pleased with the service I received. My only complaint is that even though I had an appt, had received an email and a text to confirm, I was not on the schedule. However, I was still accommodated. All my questions were answered. More
by fullert
Employees Worked With
I don’t remember their names.
June 30, 2020
They didn’t listen to what the issue was and basically wanted me to diagnose the issues with my auto and charge me for it. wanted me to diagnose the issues with my auto and charge me for it. More
by AUNDREACG
June 29, 2020
My experience was friendly fast, and great customer service The service was great. Representative should know if your car is still under warranty before telling you that your warranty is up and not checking be The service was great. Representative should know if your car is still under warranty before telling you that your warranty is up and not checking beforehand. More
by RJHAMILTON
Employees Worked With
June 29, 2020
Bad Brakes Had Front Brakes repaired,,,worse than when I brought it in...Truck vibrates when braking...never did that before. Brought it in for service some mon Had Front Brakes repaired,,,worse than when I brought it in...Truck vibrates when braking...never did that before. Brought it in for service some months ago for an engine light repair, said they had to take the engine out to repair. Since I've had the truck back, Engine light came back on. Took it back in and tightened it up at no charge and sent it home. Drove fine then engine light reappears...decided to just drive it and after 1700 miles, engine light went off...never had these problems before I took it in...Truck only has 60K miles. More
by JAVER82258
Employees Worked With
Sacha Blackburn
June 28, 2020
Oil Change - Saturday, June 6th Scheduled a oil change on June 6th. Denise was there waiting on me and had my car in and out in a very reasonable time. My car broke down and had Scheduled a oil change on June 6th. Denise was there waiting on me and had my car in and out in a very reasonable time. My car broke down and had to have it towed to Metro. Denise was very helpful and gave me good advice. She is a jewel. Keep Her!! More
by harry.s.brinson
Employees Worked With
June 27, 2020
best service in town I have always used this dealership. This is where I bought the car and it is close to my home. I receive excellent service and my questions are always I have always used this dealership. This is where I bought the car and it is close to my home. I receive excellent service and my questions are always answered. I appreciate this. More
by WHIMSILLY56
Employees Worked With
I have forgotten her name. She was nice, friendly and helpful.
June 19, 2020
Very cheerful and helpful , I was treated with respect and felt like I mattered. I brought my wife’s car in for recall, and even though it was purchased somewhere else I was treated as if it had been purc and felt like I mattered. I brought my wife’s car in for recall, and even though it was purchased somewhere else I was treated as if it had been purchased yesterday here. More
by ROBERT_PROEHL
Employees Worked With
Angela Dealand
