Metro Ford of OKC - Service Center

Front Marker Light Robert at Metro Ford is great! They forgot to change my front marker light during my last oil change. I gave an excellent review but noted about my ma Robert at Metro Ford is great! They forgot to change my front marker light during my last oil change. I gave an excellent review but noted about my marker. Robert called me within a week and asked me to bring in my car I told him I will see. Two days latter Robert called me again and asked me to bring in my car again,so I told him OK I will bring it in Saturday. I brought in my car, after an hour the technician drove in my car back to the service center, the service manager looked at my light and had the technician drive it back to get worked on. At that time I did not know the technician told the service manager that they would have to remove my front bumper to change the marker light and because of Robert's note the service manager said change it. I can not tell you how impressed I am with Metro Ford service department. They are truly service oriented company wanting to make sure their customers are satisfied with their work. THANK YOU!! More

Ivan at Metro Ford We went to the dealership to check it out and Ivan helped us and he was great. we ended up purchasing a truck and Ivan was able to answer all our ques We went to the dealership to check it out and Ivan helped us and he was great. we ended up purchasing a truck and Ivan was able to answer all our questions and he made it easy for us to contact him with anything we may need. More

Poor service after the sale Get the best deal you can that doesn’t include some kind of “free” service later. Once they make the sale, they don’t care about you. Free tires and o Get the best deal you can that doesn’t include some kind of “free” service later. Once they make the sale, they don’t care about you. Free tires and oil changes “for life”--AKA--for as little time as they can get away with. While this is the third dealer in this location in the last five years (Heads up!), they supposedly still honor the contracts from the previous dealers. After driving well over an hour to an appointment, they stated that $600 worth of work (flushes, etc.) had to be done on a truck with 30,000 miles to keep the "free" oil changes. In addition, the original, now unsafe, weather-checked tires were not covered because they still had tread. (1) They should tell their customer while they have her on the phone that the oil change cost will be substantially higher than usual, (2) oil changes were never really free as they always cost over $20 after the fees were added in, and (3) you will never get one set of new tires out of them before your old ones are too dangerous to drive on. You’ve been warned! More

Excellent service I read reviews before using, and I vowed to give them a good review if things went well. Since many who have good experiences fail to do this, here it I read reviews before using, and I vowed to give them a good review if things went well. Since many who have good experiences fail to do this, here it is: Quick and responsive. Treated fairly. Would recommend. More

Ok service Matt finally got things straightened out, good job for him. Car looked brand new,so good job on it, so have a problem go see him he'll take care of it Matt finally got things straightened out, good job for him. Car looked brand new,so good job on it, so have a problem go see him he'll take care of it More

Above and Beyond! After calling the closest Ford dealer, I was told that there were no service departments open on Saturdays and it would be Monday before anyone could After calling the closest Ford dealer, I was told that there were no service departments open on Saturdays and it would be Monday before anyone could get to it. I located Metro Ford and chose to have it towed there since it was closest to my final destination. When my daughter and I arrived, two salesmen were still there at 9:30 p.m., Josh and Jerrod. They were genuinely concerned about our situation. They provided us with a loaner to drive, took down my information and notified the service manager ahead of time for a service call on Saturday morning. Chad in service took excellent care of us and kept me posted throughout the morning. The truck was repaired by noon and my daughter and I made it safely back to Alabama. These guys know customer service! Matt Azcueta should be very proud to have such a great team of folks working with him! More