Metro Ford of OKC - Service Center

Poor scheduling On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was t On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was told it would take until mid afternoon to complete the repair. At 1:51pm I was contacted by Conner that my Explorer would not be ready until around 5:00pm. At 4:48 pm I was contacted by Conner informing me that my SUV would not be repaired today but they would get to it first thing the next day. I was contacted by Conner, 7-23-19 at 9:51am, that my SUV was repaired and ready to be picked up. Apparently making an appointment a week ahead of time and showing up on time means nothing. Apparently your service managers really have no idea when your vehicle will be ready. I believe they knew at 7:00am on 7-22-19 that they weren't going to service my vehicle that day. They could have contacted me and asked me to bring it in on 7-23-19. More

Easy breezy Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock More

Excellence of care and followup with Metro Ford of OkC very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to frie very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to friend and family. More

Brought car in for Oil change and other necessary work All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services per All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services performed were reasonable. More

Great experience. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. More

Service repair The repair my suv needed got done, though it was kept for 1 1/2 days... connor did a great job keeping me updated. Service was great and professiona The repair my suv needed got done, though it was kept for 1 1/2 days... connor did a great job keeping me updated. Service was great and professional. Definitely will keep coming back to keep my suv on point. More

First visit to Metro Ford Service I am very impressed with the service department at Metro Ford. From the moment I pulled in, I was greeted with a smile and a very knowledgeable adviso I am very impressed with the service department at Metro Ford. From the moment I pulled in, I was greeted with a smile and a very knowledgeable advisor who explained exactly what they would be doing to my car to fix the recalls. Then I was consistently updated by my advisor via text after getting a welcome text and him asking if text message was the best which I loved because I’m too busy to answer my phone at work :) I picked my vehicle up and my advisor introduced himself and went over every detail again as to what was completed and let me know they went above and found another recall and replaced something simple for me that if they hadn’t, I’d have to be without my vehicle again at a later date. I’ll definately be bringing my Explorer in for all services soley based on this first visit! More

Turbo repair Brought truck in because it lost boost pressure. They called and told me it needed complete DPF system. I told them that they needed to address the bo Brought truck in because it lost boost pressure. They called and told me it needed complete DPF system. I told them that they needed to address the boost issue first so they replaced a inter cooler line then called back and said it still needed a dpf system at $6500 as it would not re-gen. I drove it out of there deleted the codes and drove it. It went in to re-gen and is running fine. Basically they tried to hose for $6500 bucks. More

Great Job! Joey and his people in the Body Shop did a great job repairing my 2019 Ford F-250. Excellent workmanship and they came in right on the estimate. I w Joey and his people in the Body Shop did a great job repairing my 2019 Ford F-250. Excellent workmanship and they came in right on the estimate. I will recommend Metro Ford Body Shop to my family and friends if they ever need body repair done! More

Best Service! We never take our vehicle anywhere else. Best people and service. Honest and fair. I really recommend Metro for purchasing a new vehicle as well &#128 We never take our vehicle anywhere else. Best people and service. Honest and fair. I really recommend Metro for purchasing a new vehicle as well 👍 More