Metro Ford of OKC - Service Center

Lack of Communication I had my truck towed there because it was the closest Ford Service Center. I brought it Tuesday Morning Oct 1st. Called for the status in the morning I had my truck towed there because it was the closest Ford Service Center. I brought it Tuesday Morning Oct 1st. Called for the status in the morning and in the afternoon Wednesday Oct. 2nd. Finally, they say that it's the Fuel Pump, but they need to get it on a lift to check underneath to make sure. I say that I just had the fuel pump replaced last December and have a receipt at home. Call and leave a message when I get home and find the receipt showing I replaced the fuel pump and fuel injectors last December. Call at 1030am Oct. 3rd, leave message. Call again at 11am, and am told that they don't know what is exactly wrong with my truck yet and gives me that they've been busy and haven't had a chance to talk to the technician. My truck has been there for 2 days. I say, well, tell me what I owe for the inspection fee, so I can get it towed, as I know that if my balance isn't paid that you won't release my vehicle. I call my insurance company to make arrangements to get it towed. Long story short, 2 days without getting a loaner vehicle is long enough to run a diagnostic and figure out what's wrong. I don't appreciate having to call to get my vehicle status and it shouldn't take 2 days to get an estimate for what is wrong with my vehicle. I have had to pay for Uber/Lyfts to get to/from work. Your service center is attached to a dealership. It doesn't make sense that you don't have loaner vehicles. But that's jmo. Maybe, if I test drove a car for a couple days, I might be inclined to give up my 2001 Ford Sport Trac for a newer Ford. Honestly, after this experience with Metro Ford, I will not bring my vehicle there ever again, nor will I buy a vehicle from your dealership. It has left a bitter taste in my mouth. More

Truck pulls left I have taking the truck to metro ford twice. And second time they did a alignment on it. They said it was off. And the truck still pulls left. Makes I have taking the truck to metro ford twice. And second time they did a alignment on it. They said it was off. And the truck still pulls left. Makes me wonder if they just said it was off. And didn’t even touch the truck at all. More

Service Department It would be a difficult task for me to put in to words how amazing David is from the service department. I brought in a car, expecting some minor thin It would be a difficult task for me to put in to words how amazing David is from the service department. I brought in a car, expecting some minor things (oil change, spark plugs, etc..). However, it turned out my car was close to breaking down and needed extensive work. The thought of spending thousands of dollars on a painted chunk of metal with four wheels was quite vexing. Simply put, David was heroic in his effort to both save me money where he could as well as get my baby in the shop ASAP. My car was finished today and thus far, the mechanical work seems exemplary and my anger and frustration of dealing with a malfunctioning Mustang is over. Thank you Metro Ford and thank you David for putting up with me and my car. More

Oil change I came in for an oil change and tire rotation and Justin Payne was who checked me in and helped me. When done he explained what else I needed done, pr I came in for an oil change and tire rotation and Justin Payne was who checked me in and helped me. When done he explained what else I needed done, pricing and I told him I couldn't do it that day and he gave me his information to call and schedule my appointment to get it done. He was very polite and no one has ever took the time to ever explain anything to me before. So tell him thank you I appreciate his kindness. Donna Reynolds More

Perform the Works! I went in for the Works, oil change, tire rotation, multi point inspection. They took my car on time of appointment. They came to explain they had pro I went in for the Works, oil change, tire rotation, multi point inspection. They took my car on time of appointment. They came to explain they had problems starting the car and I needed a new battery. I agreed. They were extremely good keeping me informed of delays and issues during my stay. Only issue, as I drove off the lot my front tires were making a loud noise. I called immediately and took car back to dealership, only to find a nail with washer was in the front tire. How this happened? My tires were installed 3 weeks prior to service call and I now had to replace a tire. The staff is extremely friendly and helpful. More

Outstanding service My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added ne My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added new blades to the job and got out out in 2 hours! Metro Ford will have me as a customer for as long as I am able to drive drive! More

Metro Ford Rocks Proximity to our office is why I started using Metro Ford several years ago. The quality, service and friendliness is why I continue to use Metro For Proximity to our office is why I started using Metro Ford several years ago. The quality, service and friendliness is why I continue to use Metro Ford. More

Best customer service I've had in a while! David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. More

Service Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. More