Metro Ford - Service Center

Windshield wiper pump The Dealership was extremely helpful and the repair and analysis didn’t take long at all! Will definitely recommend and return to family and friends The Dealership was extremely helpful and the repair and analysis didn’t take long at all! Will definitely recommend and return to family and friends More

Awesome service dept Always friendly, easy to work with. I never have to make an appointment for my service. Good attitudes and my vehicle is in and out in a timely mann Always friendly, easy to work with. I never have to make an appointment for my service. Good attitudes and my vehicle is in and out in a timely manner, More

My first oil change This visit was for my first oil change which was free with no hidden costs. I needed some guidance with my 2017 Ford Focus Titanium hatchback (bought This visit was for my first oil change which was free with no hidden costs. I needed some guidance with my 2017 Ford Focus Titanium hatchback (bought new in July 2018). Jay Ostrander came out to my car, sat in the front passenger seat and, with patience and a pleasant attitude, answered my questions. More

Rectifying Recall Notice RE: Door Latches Ford technicians did a marvelous job and made good on the guarantee of their product - my F150. In addition to repairing the problem, they returned my Ford technicians did a marvelous job and made good on the guarantee of their product - my F150. In addition to repairing the problem, they returned my truck clean. More

2018 F150 Quick Lane walk-in service is excellent. You are greeted in a friendly manner, and waited upon as soon as possible. Service is scheduled and provide Quick Lane walk-in service is excellent. You are greeted in a friendly manner, and waited upon as soon as possible. Service is scheduled and provided quickly. I would recommend for anyone to try. More

Great service!! No hassles at all. Told what to expect as a matter of time and it was done sooner than I expected!! No problems ever at Metro!! No hassles at all. Told what to expect as a matter of time and it was done sooner than I expected!! No problems ever at Metro!! More

Old Van Doing Well We brought our old van in for service on the AC system and a check engine light problem. Metro Ford has the old van repaired and working well. We brought our old van in for service on the AC system and a check engine light problem. Metro Ford has the old van repaired and working well. More

2.5 hours for a SCHEDULED oil change I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almos I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almost 6 years as I have just done it myself at home. There was no line of cars waiting to go in, and the service waiting room was mostly empty when I arrived. The only reason I went to Metro Ford for this oil change was that I got the first one for “free”. I say “free” because it cost me 2 and a half hours of time during a work day. At 10am after sitting in the waiting room already for 90 minutes, I went to speak to my service advisor to ask if he had an estimate for how much longer it would take. My service advisor returned in a few minutes and stated it would be “another 30-45 minutes, maybe sooner”. Another 75 minutes goes by and one of the other service advisors casually comes up to me and hands me the keys and says “it’s all set, sorry for the delay it’s crazy here this morning”. Once I get in the car I noticed the tell tale sign of spilled oil burning. So they took 2.5 hours and still made a mess? This is why I change my own oil. Complete waste of my time and it will be the last time I’ll head to Metro Ford for any type of service. I won’t single anyone out for dropping the ball and letting a customer sit in the waiting room for such a long time, I just won’t be back. More

First service date This was my first visit for an oil change and minor work. Service staff greeted me at the door and took care of me right away. All work was completed This was my first visit for an oil change and minor work. Service staff greeted me at the door and took care of me right away. All work was completed within 90minutes and I even had time for a coffee and donut. The waiting area was modern, clean and very inviting. You can relax in a cozy soft cushion chair or sit at high-top table where you can have coffee or do work on your laptop or tablet. And if you want there is a large screen TV to watch to pass your time away. As a previous customer of another dealership, I would definitely recommend Metro Ford Service to anyone who asked. More

Body work My Tesla was damaged. I went to Metro Ford's body shop and they were prompt, courteous, friendly and honest. They job was priced fairly and was done My Tesla was damaged. I went to Metro Ford's body shop and they were prompt, courteous, friendly and honest. They job was priced fairly and was done ahead of schedule. They even took out some blemishes to make the car look even better. I am thrilled with how beautiful my car looks. I will never have work done anywhere else. Rich Romer More