Metro Ford - Service Center

everything went smooth I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No prob I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No problems More

Quick service Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and replace the air filter in 37 minutes key in my hand. Roger is great to deal with, no pressure. More

Very satisfied. Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I di Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I did have a complaint regarding price and was listened to and treated very nice and my complaint was addressed and I was satisfied with the outcome!! It is rare that car dealerships treat their customers as well as I was treated at Metro Ford. Purchased many Fords in my long life and I have had many bad experiences with service at other Ford locations, that was not the experience I had at Metro!! It was the best experience I ever had with purchase, service, and management at Metro!! Thank you for not letting me down!!!! More

quick efficient and awesome The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends an The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends and family and they all feel the same way too. More

Prices too high Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can h Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can help it because I am sick and tired of getting over charged for everything I need from there. More

Safety recalls I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointi I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointing is I tried to call the agent about four times before I was told the work was not done. It would have been nice to have gotten a call to let me know the work could not be done that day. I realize things happen and the unexpected can come up but it would have been good if the agent could have called when he knew that the work needed to be rescheduled. More

vary long wait. MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 ti MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 till it was done. More

tires it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from ro it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from roach couch More

Brought in for 20,000 mile service. I was met by Don Eden who was friendly and explained the servicing to be done and answered my questions. During the servicing, a small screw was foun I was met by Don Eden who was friendly and explained the servicing to be done and answered my questions. During the servicing, a small screw was found in a tire which was repaired. I left with a warm feeling that all work had been done well and I am set for another 5000 miles. More

Happy to have my vehicle back My vehicle needed rear wheel bearings replaced. The team saw that I was given a ride home and picked me up when my vehicle was finished. I was kept in My vehicle needed rear wheel bearings replaced. The team saw that I was given a ride home and picked me up when my vehicle was finished. I was kept informed as to the process of my repairs. My warranty covered my repair less $100 deductible. That’s what was the best!!! More