Metro Ford - Service Center

Great place for service! This dealership treats you like family. I have bought several vehicles from them. I bring all of my vehicles there for service. I like the option of This dealership treats you like family. I have bought several vehicles from them. I bring all of my vehicles there for service. I like the option of making an appointment. The service is always done quickly. More

Terrible customer service I am not sure if this mail box is monitored but I wanted to provide my feedback on my last visit to the service center on October 6th. The bottom lin I am not sure if this mail box is monitored but I wanted to provide my feedback on my last visit to the service center on October 6th. The bottom line is that due to very poor customer service attitude and apparent lack of interest to take on the work, after 10 years of regularly coming to this center I will no longer set foot in this location again. Your agents have to learn how to set proper timelines for their tasks and how to properly schedule tasks that require part procurement. It is absolutely unacceptable to be told bring in your car and we’ll see when the part arrives and how long it will take to fix it, which according to his agent may be week or more. And when I requested that the replacement part be ordered and then to give me a call when it arrives so I can bring in my car the response was “this is not something I can do”!!!! Anyway, that’s it for me dealing with this location. More

Outstanding Service - Always! The customer service and vehicle service are always top notch! Thank you for being so reliable and professional. I never hesitate when I need to bring The customer service and vehicle service are always top notch! Thank you for being so reliable and professional. I never hesitate when I need to bring my vehicle in because I know I will always be well taken care of. (And so will my vehicle!) More

Service top notch Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they tak Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they take all concerns seriously, as they are to customers, they know how to gently let us know they will manage it from start to finish. Yesterday I was there for five hours, enough time to go have breakfast, relax in the waiting area and engage in conversations and go and have lunch and come back. At every step of the way Troy let me know where my pickup truck was in the process and thanked me for my patience. When it came lunchtime I wondered back to see if I had time to go across the street for a bite. Troy wasn’t there, but Don said, “wait right here and I’ll find out how your truck is coming.” With that he disappeared and returned with a status update. When everything was done Troy came to get me in the waiting area and since I’m walking with a cane, waiting on a knee replacement, he went and pulled my truck up front and paused to chat. Though, I know he had many other things to do, he never acted like he was in a rush. More

Oil Change My first routine oil change found the Service people friendly and waiting area clean. Since car is new there were no issues to be resolve. My first routine oil change found the Service people friendly and waiting area clean. Since car is new there were no issues to be resolve. More

Jay Ostrander was great I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with gr I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with greater durability. More

In and out within an hour+Tech 91790 $120. A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was he on lunch while doing this job? Come on, it was a small job. Lock latch door handle on driver side. Had one done on the passenger side before. Maybe I should look for another service dealer. More

Great customer service Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to fut Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to future business with metro. More

Mustang Repairs Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costl Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costly, but necessary. Service advisor, Troy, kept me apprised of the progress of the work. Car was returned very clean. More

Exemplary! As usual, the service was excellent in every way. The service rep was friendly and very courteous. He called to let me know exactly what needed to b As usual, the service was excellent in every way. The service rep was friendly and very courteous. He called to let me know exactly what needed to be done and again when the service was completed. More