Metro Ford - Service Center

Recall Repair Went in for a recall repair, but the paperwork was messed-up. Nick Saccone got on the phone, and made it right! High praises from me! Went in for a recall repair, but the paperwork was messed-up. Nick Saccone got on the phone, and made it right! High praises from me! More

Awesome service Just a routine oil change and rotation of my tires. They also checked for other needs for my car. They gave me a detailed list of why needs to be done Just a routine oil change and rotation of my tires. They also checked for other needs for my car. They gave me a detailed list of why needs to be done More

Courteous and professional. Service Associate attended to my concerns in a courteous and professional manner. He kept me informed as to the service included and kept me informed Service Associate attended to my concerns in a courteous and professional manner. He kept me informed as to the service included and kept me informed as to the progress of the service being done. More

customer service I always receive excellent customer service. I even purchased my last car here based on service on my previous car. I will continue to come here for s I always receive excellent customer service. I even purchased my last car here based on service on my previous car. I will continue to come here for service and probably my next car too! More

dependable service I've been using Metro Ford as the place to go for service for many years. Service was always done right .I have been treated with courtesy, and more I've been using Metro Ford as the place to go for service for many years. Service was always done right .I have been treated with courtesy, and more than that, the job has always been done correctly and completely. More

service I use Metro Ford service on both my vehicles because they are very efficient, friendly and professional. MY wait time is always minimal and everything I use Metro Ford service on both my vehicles because they are very efficient, friendly and professional. MY wait time is always minimal and everything thing is explained what was done, and any questions are answered in a professional manner. More

Quality Service As Expected I have used Metro Ford service since I bought my Ford Ranger in 2003. I have always expected and received excellent service. All service decisions w I have used Metro Ford service since I bought my Ford Ranger in 2003. I have always expected and received excellent service. All service decisions were discussed with me and explained thoroughly; in some cases by the actual mechanic. I should note that I am an engineer by profession, but more importantly grew up and participated in the age when people frequently serviced and rebuilt their own vehicles. I know when people are being honest with me. Metro Ford employees always been honest. More

Why was I dissatisfied: The only thing I was NOT satisfied with was having to pay for 24 lug nuts to be replaced!!! This is a manufacturing defect that does not permit them t The only thing I was NOT satisfied with was having to pay for 24 lug nuts to be replaced!!! This is a manufacturing defect that does not permit them to be put back on the truck!!! Why should a customer be responsible for for a FORD defect?? This is the second time I have had work done on the truck that required ME to pay for them being replaced!!! More

excellent ! quick and efficient. Sent me a $25 coupon on my birthday that I was able to use recently. Thank you so much :) Every time I call someone picks up the phone immediately and Sent me a $25 coupon on my birthday that I was able to use recently. Thank you so much :) Every time I call someone picks up the phone immediately and is extremely happy to assist me. More

10k mile service visit Took my 2013 ford edge in for 10k mile service. Shop is very clean, they took my car in right away. Waiting area is very clean and comfortable, and my Took my 2013 ford edge in for 10k mile service. Shop is very clean, they took my car in right away. Waiting area is very clean and comfortable, and my car was ready sooner than expected. Very professional, just how a visit to the shop should be! Thanks! More