Metro Ford - Service Center

Excellent! Customer Service was excellent! I felt service went pretty quick even with the last minute request to replace my four tires. I also felt the price f Customer Service was excellent! I felt service went pretty quick even with the last minute request to replace my four tires. I also felt the price for the tires was competive to outside vendors. More

Very pleased and the staff was very courteous. Car went in for a lil leak. I was given a new car to drive. When the car was done Troy delivered the car himself. There was no charge as the car was u Car went in for a lil leak. I was given a new car to drive. When the car was done Troy delivered the car himself. There was no charge as the car was under warrenty. More

Inspection on my vehicle was done well Excellent service. Everyone was very helpful. I would definitely bring my vehicle in again for service. This is an excellent place to come for any hel Excellent service. Everyone was very helpful. I would definitely bring my vehicle in again for service. This is an excellent place to come for any help More

one word....."EXCELLENT" The service department does a great job. I have never had one problem with service. Keep up the good work. I highly recommend Metro Ford. The service department does a great job. I have never had one problem with service. Keep up the good work. I highly recommend Metro Ford. More

Metro always awesome Troy was so helpful .the whole team is awesome ... Been a Metro customer for 8 years now . Love em... Can't wait to buy my next FORD from Metro Troy was so helpful .the whole team is awesome ... Been a Metro customer for 8 years now . Love em... Can't wait to buy my next FORD from Metro More

Modest Scrape Rear quarter panel scrape against parking post. Insurance repair went well. Metro staff worked with insurance adjusters to make the repair painless wi Rear quarter panel scrape against parking post. Insurance repair went well. Metro staff worked with insurance adjusters to make the repair painless with little interruption to my summer enjoyment. Repair done when promised and the Explorer was delivered back better than it was left. Awesome experience and many thanks to the body shop staff! More

Review My experience was fine - however it took two appointments to fix the problem. It would have been better if I only had to go once. My experience was fine - however it took two appointments to fix the problem. It would have been better if I only had to go once. More

Excellent customer service in and out with no trouble. The service specialist was pleasant and took the order for my requested work. The visit was completed in just over an hour. All front facing people we The service specialist was pleasant and took the order for my requested work. The visit was completed in just over an hour. All front facing people were pleasant and engaged. Thank you More

PURCHASED TIRES I purchased four new tires and dealt with Roger Gordon. He was very uncourteous, informed me about the incorrect rebate amount and would not price mat I purchased four new tires and dealt with Roger Gordon. He was very uncourteous, informed me about the incorrect rebate amount and would not price match without a extremely detailed breakdown of prices from another competitor which is ridiculous because he himself would not even give me a complete breakdown of the charges I was receiving service on. He did not inform me of the tire rotation policy until I asked about it as well as the puncture warranty. The floor mats, steering wheel and dash had dirt/grime on it when I got it back. The service provided was very poor, the front driver's side tire was flat within a few days of service leaving me stranded in Albany. When I eventually brought the vehicle back to be fixed, I told Roger that the other three tires were slowly leaking and the front was completely flat. The problem was a "faulty valve stem" and mentioned nothing about checking the other tires, no apology and again very uncommunicative. I've had these tires for 12 days and I've already had to fill them with air twice. I will have to go back and get them checked again. More

Excellent Service!!! I would highly recommend Metro Ford's Service Center! The service technicians are professional, knowledgeable, and always helpful and courteous! If yo I would highly recommend Metro Ford's Service Center! The service technicians are professional, knowledgeable, and always helpful and courteous! If you have any concerns they are always willing to listen and to solve any issues that you may have!! Best service we have had in a long time!! More