Metro Ford - Service Center

Service Called me by name, reps were professional and well dressed. Came in before my appointment and still took me right away. I don't have my paperwork in f Called me by name, reps were professional and well dressed. Came in before my appointment and still took me right away. I don't have my paperwork in front of me so I can't tell you the reps name. More

New tires I called and explained that I needed 4 new tires, they got me in the next day, and were ready and waiting for me. Finished in time promised, and bette I called and explained that I needed 4 new tires, they got me in the next day, and were ready and waiting for me. Finished in time promised, and better price by $200 than the 3 other shops I called. More

Inspection I appreciate Metro Ford"s commitment to quality. The service is done well and staff is always professional.. I was surprised to find out that service I appreciate Metro Ford"s commitment to quality. The service is done well and staff is always professional.. I was surprised to find out that service staff do not start until.8. I made a 730 apptl for an inspection assuming I could wait until it was finished so I could drive too work. They did give me a very timely ride to work which I appreciated, but I still had to find a ride bsck. More

State Inspection I love being able to drive in, leave my Escape and get a ride to work when I have service or even just state inspection to be done. No sitting aroun I love being able to drive in, leave my Escape and get a ride to work when I have service or even just state inspection to be done. No sitting around waiting. Just drop and go. I barely had time to make a cup of coffee before the driver was ready to take me to work. Oh, and the coffee is excellent. too! More

My RV is fixed. Thanks to great service What I thought would be an easy fix for a noise of a loose belt in my engine turned into so much more but Thanks to the great service my RV is all set What I thought would be an easy fix for a noise of a loose belt in my engine turned into so much more but Thanks to the great service my RV is all set to camp again! Because my RV is so old (1989) they no longer made the part needed, after Metro searches junk yards with no luck they found a place in CA to rebuild my part. They handled all the back and forth and got my RV up and running for my summer enjoyment. Gerry kept in great contact to keep me informed! More

replace decal I identified a decal falling off vehicle that had previous work completed. They immediately worked on issue without question. A new decal was requir I identified a decal falling off vehicle that had previous work completed. They immediately worked on issue without question. A new decal was required and ordered. I brought the vehicle in the next day and the immediately buffed the area and installed the new decal. Excellent service! More

disappointed & frustrated Went in for a oil change on 7-3-18 @ 830-900, was told I was due for a 30,000 mi svc. But they were way too busy and would be 4-5 hr wait. Was asked i Went in for a oil change on 7-3-18 @ 830-900, was told I was due for a 30,000 mi svc. But they were way too busy and would be 4-5 hr wait. Was asked if I could come back @ 1-130, there schedule was clear and would be no problem. So, I came back again at 100, thinking maybe an hour wait. Nope, 3.5 hrs later, my car was done, or so i thought. I drove home and noticed something hanging from the under the car in the front. I crawled under and the cover to my oil filter was not screwed in and was hanging by 1 screw. So I unscrewed it . Same day, went to use my windshield wiper fluid and nothing would come out. Funny how it worked fine before I dropped my car off. So I called Metro Ford on 7-5-18 and told Dan in Service what happened, he's told me I could bring it in at 9am. Ok, here we go again, I show up at 9, gave Dan the part that wasn't screwed in and told him about the wiper fluid not working. He told me they were very busy and would be a long wait. So I was not happy and asked for a ride home. The courier drove my home by 10. I got a call from Dan at 1015 telling me my car was ready.......really !! This is not the first time I have had poor experiences with Metro Ford. I am very disappointed and frustrated with the whole service department . I am looking elsewhere to get my car serviced. More

Key issue They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. B They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. But noone reminded me about tge key so i wasted 2 hrs on the hottest day of the year.. my fault the phone wasnt on but they shoukd remind customers about the key...but i still like the dealership More

Maintenance Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of t Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of tire we wanted. More

Tune Up Perfection First time visit! Was able to schedule and reschedule on line. Arrived on time and was greated immediately and needs determined. Waited with complime First time visit! Was able to schedule and reschedule on line. Arrived on time and was greated immediately and needs determined. Waited with complimentary cup of coffeee and doughnut, but did not wait long. Before I knew it, I was on to the rest of my day and completely satisfied! Will be back in 5,000 miles. Thank you! More