Metro Ford - Service Center

Great work. No The service department is always accommodating and friendly. 😊 Yep 👍 Yep No The service department is always accommodating and friendly. 😊 Yep 👍 Yep More

Fred Rose is an awesome mechanic. I wouldn’t use anyone else. Your company is fortunate to have him in your employ. I wouldn’t use anyone else. Your company is fortunate to have him in your employ. More

Quick, easy, and polite. I would recommend Metro Ford to anyone in need of service. I would recommend Metro Ford to anyone in need of service. More

Service department is very efficient and courteous. They keep me informed and are very helpful with any questions. They keep me informed and are very helpful with any questions. More

I got this survey today but did not have my vehicle in for service. I have been trying to get ahold of the dealer manager with no success. ( I do not believe he even exits). I call the dealership becaus for service. I have been trying to get ahold of the dealer manager with no success. ( I do not believe he even exits). I call the dealership because my vehicle information and my name are linked to my brothers information. The staff at Metro say there is no problem, but there is. Today my brother had an appointment for his truck, he never received any reminders, they all came to me. When he went to get service they had ordered the wrong part, it was for my type of vehicle, not his. Communication at this dealership is nonexistent, they never return your calls, transfer you when you call to the wrong department or to a number that rings and rings and no one answers. Terrible! More

Blew me off while I was trying to explain both of my problems. Did not want to hear it. problems. Did not want to hear it. More

Very professional and kept me apprised of what they were doing. Very enjoyable waiting area. doing. Very enjoyable waiting area. More

Was able to make an appointment and get the vehicle back within the projected time. Even added some extra services and they still made it happen. within the projected time. Even added some extra services and they still made it happen. More

I realize that I am not the only customer but the fact that my van was at the dealership for 15 days I thought was a little excessive. The work was done to My satisfaction. that my van was at the dealership for 15 days I thought was a little excessive. The work was done to My satisfaction. More

This is the second time in a decade that we used Metro Ford and we found their collision work is nothing short of miraculous. Ford and we found their collision work is nothing short of miraculous. More