Metro Honda

I came to get radio fixed as it had some static. They didn’t have parts. Was called to come back still didn’t have parts on second visit. Rep called me to apologize and said he would call me back the fol didn’t have parts. Was called to come back still didn’t have parts on second visit. Rep called me to apologize and said he would call me back the following week never did . This location has always gave me great service and the associates are great. But this is really upsetting More

The staff was ignoring you and not very helpful. They do not follow the status of your car. Not organized and staff looked overwhelmed with work. not follow the status of your car. Not organized and staff looked overwhelmed with work. More

Worst experience ever for my first and last time! Took my 2018 Honda Accord Sport in because my ac condenser went out. I explained to the service advisor William Gonzalez that I could afford to be without a 2018 Honda Accord Sport in because my ac condenser went out. I explained to the service advisor William Gonzalez that I could afford to be without a vehicle as he explained that they had no loaners at the moment but that he can get someone to drop me off and send someone that same day to pick me up! 6 o’clock hit and I decided to call to see what’s going on, someone gives me a fake name and tell me that service is closed and that I can come in tomorrow. The next day I call to spark with William again my service advisor and guess what…. He doesn’t work on Tuesdays! I get to the service center and ask to speak with Chris who I guess is the manager and he doesn’t give me the time of day and I get handed to another associate who I’m guessing has Tourette’s because he was blinking a lot. Tell me that I need a new ac condenser and that it’s on back order! No eta time, no effort to see if another service has it, NOTHING! I grab my keys and go about my business. Call metro Honda the next day to see if William Gonzalez was available and a young lady transferred me to another service advisors number who didn’t pick up! Called back another three more time because she was picking, I’m guessing she seen my number and then took my information down and said she would hand it to William herself. 24hrs later still no phone call with a eta on the part or any apology or any courtesy. So I made an appointment at dch academy old bridge and guess what… I got a loaner, they had the part and my car got fix! Went in the morning, got a call that they found another dealer with the part in the afternoon, left the car, got the loaner, and I was only there for about 15 minutes. I think metro Honda should re train there associates. Get it together very unprofessional! More

This is the worst dealership ever. They make you pay a fortune. They steal from you as much as they can. The better credit bureau should hear about them. fortune. They steal from you as much as they can. The better credit bureau should hear about them. More

Just came in for a quick oil change & everything went smoothly, made appointment the day before and used the chat to make the appointment. Thanks smoothly, made appointment the day before and used the chat to make the appointment. Thanks More

My first time service was very good and the Service Advisor (Rachel Terriago) was friendly and efficient. I will surely come back to Metro Honda for any future service needs. Advisor (Rachel Terriago) was friendly and efficient. I will surely come back to Metro Honda for any future service needs. More

From the beginning to the end. Experience was horrible. Took 4 technicians 25 mins to acknowledge me that i needed service after pulling my truck in. Never again. Will go elsewhere Took 4 technicians 25 mins to acknowledge me that i needed service after pulling my truck in. Never again. Will go elsewhere More

In 2006 I was worried that my husband might not survive being driven by his golfing buddy. On my way to Toyota I passed the Metro Honda lot on Rte 440. I didn’t get far because Mohammed was outside and h being driven by his golfing buddy. On my way to Toyota I passed the Metro Honda lot on Rte 440. I didn’t get far because Mohammed was outside and he introduced me to my first Fit with a blue dot above the i. That day I made 2 great decisions. : The fit and Metro. 15 years later and I’m always made to feel that I matter and my second fit is very well taken care of. Its so nice to see a familiar face when my Fit needs its regular check ups. More

Genaro Velez was very professional & pleasant in making this new car lease easy & quick. I wish every salesman was just like him. Great Job Done! this new car lease easy & quick. I wish every salesman was just like him. Great Job Done! More

Took my car for maintenance, excellent service by staff. I have been coming here for almost 4yrs with no issues. Excellent customer service. I will highly recommend my friends and family. I have been coming here for almost 4yrs with no issues. Excellent customer service. I will highly recommend my friends and family. More