Metro Honda

I went to service my vehicle last week. The customer I went to service my vehicle last week. I spoke with William Gonzalez. He told me a different price for the services that were recommended. I ended up I went to service my vehicle last week. I spoke with William Gonzalez. He told me a different price for the services that were recommended. I ended up paying more for the exact service than what he stated to me upon agreement. Once I spoke with him afterwards, he stated that he will assist me with a discount on service during my next visit. I have contacted him multiple times to provide me this in writing, as he did not even properly authorize the discount he mentioned to me during my original visit. Following multiple conversations during this week, he has stated that he will send this information to me in writing via email. He still has not done so and I don’t believe he will. This was just in reference to the price. The time that I had to wait for my vehicle was another issue. Had I not called in, I would not have been made aware by William that my vehicle was ready for pickup. Very unprofessional  More

Always bring my car to metro Honda for service and never leave disappointed or have any discrepancies, good prices, great customer service. Rachel Terriago is always helpful with service. Thanks Rachel, wil leave disappointed or have any discrepancies, good prices, great customer service. Rachel Terriago is always helpful with service. Thanks Rachel, will recommend friends and family to Metro Honda More

The only reason I'm leavung 4 out of 5 stars is because Metro Honda had limited stock / color in vehicle im currently leasing. Aside from that, both the establishment and the sales rep Horatio I worked wit Metro Honda had limited stock / color in vehicle im currently leasing. Aside from that, both the establishment and the sales rep Horatio I worked with were 10s across the board ! Great attitude, thoughtful, considerate, direct & listens to what you want and your budget. Best experience thus far. I plan on giving everyone i know Horatios contact info if they're interested in leasing or purchasing a Honda & Luis from financing was very clear, direct and also went above & beyond with making sure I understood everything clearly More

Seller personal is. Very good I come back and recommend my friends ( todo fue. Perfecto muy. Amables. Tratando. De Aser negoció y llegando a un acuerdo my friends ( todo fue. Perfecto muy. Amables. Tratando. De Aser negoció y llegando a un acuerdo More

The service team took really good care of me I was very worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. More

I am leaving one star solely based on the manager Melvin at this dealership. I have never met someone more rude and short tempered in my life. Guy speaks to customers with the worst attitude, and condescend at this dealership. I have never met someone more rude and short tempered in my life. Guy speaks to customers with the worst attitude, and condescending tone. And it wasn’t just us he spoke to that way, I heard him speak to several customers incredibly nasty. It’s a shock to me how he was able to obtain a manager position. I do not recommend this dealership. More

Pandemic unfriendly. I contacted them to lease a car during the Pandemic and was informed by Kelsey Cartagena, one of their Customer Care Representatives, that it was thei I contacted them to lease a car during the Pandemic and was informed by Kelsey Cartagena, one of their Customer Care Representatives, that it was their policy to only make in person deals. I informed her that I was self-quarantining and following the recommendations under the 14-day quarantine travel advisory announced by the Governors of New Jersey, New York, and Connecticut but that did not seem to matter to her. I contacted other dealers, and none had an issue with discussing a deal through either phone, email, or text because of the Pandemic. More

My experience with Natty was great ! So helpful and expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is More

Metro did a good job helping me purchase a new vehicle, Karla was very Patient with me as I look around into different vehicles, thanks again good job Karla was very Patient with me as I look around into different vehicles, thanks again good job More

Great Service (Not So Much Afterwards) Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within a few hours. **UPDATE June 5, 2020** As I was close to my next oil change, I discovered the rear end of my Honda was making a loud humming noise at highway speeds. I was thinking one of the wheel bearings was going on the rear as I've heard this noise before on a previous car. Took it my local Honda dealer (not Metro Honda) because I had an extended warranty and the warranty would cover the wheel bearing replacement. Dealer discovered that all 4 wheels inner side of the tire were more worn than the rest of the entire tire tread. Diagnosis from local Honda Dealer - BAD WHEEL ALIGNMENT. Paid the dealer for their diagnostic fee and drove the car down the street to a local mechanic who I know and his diagnosis - BAD WHEEL ALIGNMENT. Part of the 30k service I received and paid for at Metro Honda back when I wrote this original review, was a wheel alignment (per their recommendation). Clearly they did a poor alignment and now I will need to order new tires a lot sooner than I needed. Observe the warnings of poor reviews on dealer rater, Yelp and Google about this dealer. I originally thought I had paid for good service and in the end I got shafted on a crappy alignment done by this dealer. More